Costa Crociere

Personal Cruise Consultant

Referenz:
384
Datum:
24. April 2017
Arbeitgeber:
Costa Crociere
Kategorie:
Verwaltungsjobs
Gehalt:
Nicht angegeben
  • Responsible for reaching the sales objectives
  • Responsible for ensuring the respect and correct application of the ship memo rules
  • Responsible for sales materials (catalogues, brochures, leaflets, roll up, IT devices)
  • Responsible for customer data check / collection and privacy capture into CRM
  • Selling and/or promoting future cruises at the Personal Cruise counter located in pre-defined high traffic zones on-board using B2E, CRM and other in-house sales tools (SAPI)
  • Managing the cruise sales counter according to opening schedule
  • Partecipating in on-board events, excursions, gala events to make contacts with Guests
  • Informing the Guests on sales counter opening hours, offers and product presentations timings in Today and other on-board materials (ITV, Totem on board, Welcome cabin letters ect.)
  • Holding and conducting sales/destinations/product presentations
  • Providing regular reporting (Tracking activity) to Corporate Direct Sales & Marketing Dept. and to Tour Manager and Hotel Director of his/her ship
  • Partecipating into the weekly conference sales update held by Corporate Direct Sales & Marketing Dept.
  • Partecipating into Training courses
  • Crossing promotion of excursions
  • Responsible for creating leads for future sales to be followed by the Outbound teams
  • Partecipating to the pre cruise Tour Manager's briefing

Job Requirements

  • High school + ideally travel agent diploma
  • Computer literate and good knowledge of the most common softwares (Word, Excel, Powerpoint, Email and Internet usage) – B2E reservation system, Lotus notes, CRM and SAPI knowledge are a plus
  • Background in tourism product selling (for example ex-travel agent), when in-house (ideally Tour Escort  or other revenue oriented position, ashore Contact Center Sales Agents, Costa cruising experience appreciated)
  • Excellent English and beyond the native language the candidate needs to be above intermediate in two additional languages (i.e. Spanish, French, German, Italian, Portuguese, Russian, Japanese, Mandarin)

Erforderliche Sprachkenntnisse

Gute Englischkenntnisse werden voraussgesetzt.

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Costa Crociere

www.career.costacrociere.it

Costa is the largest Italian travel group and the European number one cruise operator; proudly the only company in the cruise industry sailing the Italian flag.

From the beginning, we operate with passion to make our guests find the most wonderful places to over 250 destinations worldwide in Mediterranean, Northern Europe, the Baltic Sea, the Caribbean, Central and South America, the United Arab Emirates, the Far East, the Indian Ocean, plus Round-the-World cruises, offering them the opportunity to discover countries and to meet different cultures, with respect for their identities.

We enjoy an international environment rich in cultural diversity that is positive, friendly, and welcoming. We are team-oriented and know that diversity of thought and ideas are key to growing personally and professionally.

We are a respected and valued diverse global community of more than 19,000 people representing 70 different countries and cultures. We are young, explorers and pioneers with a passion for making human connections with each other and across the world.

Your career is an exploration of your potential. Embark on your career journey where you explore your talents and skills, and see each accomplishment as a beginning for your next experience.

Are you ready to join?


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