River Cruise Job - Hotel Manager

On behalf of our respectable Client (5* European River Cruise Line), we are looking for highly motivated Hotel Manager.

YOUR RESPONSIBILITIES

• Responsible for managing all aspects of the Hospitality Department of the on board operations to guarantee a maximum satisfaction of the guests.
• Coordinate, monitor and support your team with the daily and long-term duties and always follow the procedures and standards.
• Schedule, train, motivate and evaluate the personnel in order to guarantee a positive work climate.
• Setting and achieving sales and profit targets
• Planning work schedules for individuals and teams
• Delivering excellent customer service, at all times, ensuring guests’ comfort and safe
• Dealing with all enquires in a professional and courteous manner
• Dealing with customer complaints in a professional manner
• Completing all daily administration tasks as require
• Managing and maintaining effective and efficient use of all reception equipment and systems, in line with company policy
• Providing reports, as required, for the management
• Maintaining effective communication, at all times, among the team and the management

YOUR PROFILE

• At least five years of hotel or prior ship experience in a comparable position
• Degree in Hospitality Management or relevant subject
• Fluent in written and spoken English and/or German depending on the ship
• Computer literate with knowledge of a variety of computer software applications, including Microsoft Office
• A flexible and motivated team player and a high degree of social competence
• Management and organizational skills
• Friendly appearance and ability to generate a warm and efficient welcoming atmosphere for the guests and crew
• Stress resistant