River Cruise Job - Purser / 1st Receptionist

On behalf of our respectable Client (5* European River Cruise Line), we are looking for highly motivated Purser/1st Receptionist.

YOUR RESPONSIBILITIES

• Supervision of Reception area including Shop
• Operation of phone switchboard, cashless system and safety system
• Handling of all incoming and outgoing mail
• Preparation and ensuring of smooth check-in and check-out
• Center of Information for all passengers; transaction of Shop sales
• Execution of all administrative duties according to company standards (daily /per cruise /monthly)
• Providing general administrative support to the Hotel Manager
• Complaint management
• Handling and preparation of customs regulations
• Correct handling of all equipment and products
• Ensuring of cleanliness and neatness at Reception
• Execution of cost control for Reception and Shop within the budget
• Conduction of stock takes; inventory according to company procedures
• Preparation of opening and closing ships at start and end of season
• Assistance in other departments upon instruction from supervisors (if required)
• Performance according to company standards and HACCP rules
• Participation in loadings
• Correct storage of stock; establishing of par levels
• Active participation in onboard training programs

YOUR PROFILE

• Graduated education in hotel / tourism industry
• 2 years professional experience in same or similar position
• International experience / on a ship
• Fluent in written and spoken English and/or German depending on the ship
• Good computer knowledge (Office, Resco and Opera hotel software), administrative experience
• Excellent organisational and communication skills
• Ability to work independently, service-oriented and guest focused
• Flexibility and stress resistance, team player, commitment, positive personality, neat appearance