Front Office Manager

I am looking for a Front Office Manager to join one of the leading luxury Cruise Lines on the market.

The Front Office Manager’s primary responsibility is to manage all aspects of the Front Office and Bell Team operation by providing exemplary customer service and problem resolution.

The position requires strong attention to detail, leadership skills and a dedication to ensure excellent customer service.

The Front Office Manager is responsible for planning and executing the Hotel Operations budget while consistently driving quality and exceeding Guest and Crew satisfaction goals.

Must have:

• minimum of 3 year’s relevant experience on a luxury cruise ship, private club, boutique hotel, luxury hotel or resort
• Degree in Hospitality Management or related field preferred
• Proven track record of providing exemplary customer service and problem resolution
• Knowledge of embark and debark procedures, customs and immigration requirements, visa restrictions,. 
• One additional language (German, French, Italian, Spanish) preferred
• Experience working in a multi-cultural environment
• Ability to handle stress and to work under pressure in a dynamic environment