Shore Excursion Host or Hostess

MSC Cruises
Referenz:
JB00074
Datum:
11. August 2019
Arbeitgeber:
MSC Cruises
Kategorie:
Reiseleiter-Jobs für Landausflüge
Gehalt:
Nicht angegeben

JOB POURPOSE

In line with the department guidelines and under the supervision of the Shore Excursion Manager, the Shore Excursion Hot / Hostess uses different selling techniques to promote excursions to our guests in order to achieve highest revenue possible.

KEY RESPONSIBILITIES

  • Delivers high standards of service in regards to excursions’ bookings and sales, private shore activities and disembarkation arrangements; 
  • Provides guests with ports and tours information;
  • Executes the back office administrative tasks;
  • Escorts the groups and supervises local tour operators during the excursions;
  • If necessary, supports local tour guides with language translations;
  • Handles guests’ complaints and queries.

JOB REQUIREMENTS

  • Fluent English, oral and written and 3 additional European languages are required (Italian, Portuguese, German, Spanish and French);
  • High School certificate;
  • At least 1 year experience in tourism industry or in customer facing roles;
  • Previous experience in the cruise industry is a strong advantage;
  • Experience in complaints management and selling techniques;
  • Computer Literacy, knowledge of Publisher and Fidelio is an advantage;
  • STCW trainings are compulsory (basic fire fighting, personal survival techniques, elementary first aid, personal security and social responsibility);
  • A recognised medical certification is required before starting to work on board.

VISA REQUIREMENTS

  • Possess a valid passport and when possible a seaman book copy.

Erforderliche Sprachkenntnisse

Gute Englischkenntnisse werden voraussgesetzt.

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