Amusement Specialist

MSC Cruises
Referenz:
JB00519
Datum:
11. Juni 2019
Arbeitgeber:
MSC Cruises
Kategorie:
Gästeservice/Rezeption Jobs
Gehalt:
Nicht angegeben

JOB POURPOSE

In line with the department guidelines and under the supervision of the Head of Amusement, the Amusement Specialist maintains a constant presence throughout the amusement area by assisting guests, providing games information, pushing related promos, and activating minor maintenance on the machines.

KEY RESPONSIBILITIES

  • Explains and promotes the different games, services and activities available in the amusement area;
  • Increases sales opportunities;
  • Informs guests of special offers, new products and promotions;
  • Assists guest in the games activation;
  • Processes payments;
  • Looks after amusement area equipment and alerts if maintenance or technical troubleshooting is needed;
  • Constantly strives to create an entertaining gaming environment, which intrigues, attracts, and retains the attention of our guests;
  • Handles guests' complaints and queries;
  • Focuses on ratings, monthly revenue targets, and operational goals to deliver outstanding customer service and sales results;
  • Takes part in any extra duties as requested by the specific situation to support the Onboard Revenue team.

JOB REQUIREMENTS

  • Fluent in English, oral and written and in at least 2 of the following languages: German, Italian, French, Spanish, Portuguese, Japanese, Russian, Chinese. Any of other language is considered an advantage;
  • High School graduation certificate;
  • Previous experience on cruise lines is an advantage;
  • Computer literacy;
  • Strong communication and negotiation skills;
  • Sales orientation;
  • Attention to details;
  • Energetic attitude and ability to connect to the guest;
  • Good public speaking skills is a must;
  • STCW certification is compulsory (basic fire fighting, personal survival techniques, elementary first aid, personal security and social responsibility);
  • A recognized medical certification is required before starting to work on board.

VISA REQUIREMENTS

Possess a valid passport and when possible a seaman book copy.

Erforderliche Sprachkenntnisse

Gute Englischkenntnisse werden voraussgesetzt.

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