Casino Customer Service Staff (m/f)

Casino Merkur Mare is a subsidiary of the GAUSELMANN Group. We are operating since 2016 live Casinos on cruise ships worldwide focusing the German, Spanish and Latin American markets. We are constantly growing and moving into new dynamic environments. We think and communicate openly. We are everything but ordinary – and have been for the last 60 years!
Our company group offers entertainment, innovation and international and cutting-edge technology to millions of people worldwide. We have 12.500 people working under our Merkur sun committed to our company’s ideals. Come join us.

Casino Customer Service Staff (m/f)
worldwide operations in our Casinos on board a cruise ship with German- and Spanish speaking guests

For the overall operation of the assigned on board Casino, we are looking for cosmopolitan employees who are interested in supporting our staff. As part of the Merkur Mare family you will constantly strive to create an entertaining gaming experience and provide a superb customer service to our guests enjoying the on board Casino. Pursue opportunities to travel the world and delight our guests!

RESPONSIBILITES:

• As part of our Casino Team you provide excellent service to our guests that will encourage them to spend a major part of their time in the Casino which includes slots, tables, video arcades, as well as assisting with lotto and bingo events.
• You ensure that all guests’ needs are attended to promptly and efficiently, maintaining the highest service standards at all times.
• During your shift you are responsible for the running, presentation and overall effectiveness of all promotional events such as tournaments, gaming lessons etc.
• Where applicable, deal table games in a non-intimidating, friendly and professional manner according to the on board procedure manual.
• Assist with daily tasks to operate the casino, including payments at the cash desk, assisting with slot calls and counting of funds.
• Furthermore it can be possible that you need to look after the service maintenance for supplementary Casino equipment and that you support the Casino Manager concerning any operational processes.

QUALIFICATIONS:

• You have already worked in the field of customer service.
• Experience of working in a Casino or an arcade environment is desirable.
• If not, we offer you a trainee position in one of our casinos, in order to get all necessary qualifications in blackjack, poker and roulette.
• English should be fluent, German and Spanish are of benefit, and any additional European language is considered as an advantage.
• A Customer-oriented attitude, excellent ways of behaving, distinct communication skills and a well-groomed appearance are a must.
• Strong willingness and ability to travel (5-6 months on board).

WHAT TO EXPECT:

• Above-average salary
• Multifaceted and intercultural work environment
• Close and friendly community on board
• You’ll mainly work in the evening and at night. Thus, there will be time for regular shore leaves
• Opportunity to travel the world for free and to broaden your horizon
• Crew area with amenities like a gym, sauna, sundeck and much more
• Crew benefits and discount on several services offered on board

Contact person:
Casino Merkur Mare
Lars von der Wellen