Deck Supervisor (Cruise Ship) - $competitive per month on board

Deck Supervisor (Cruise Ship) - $competitive per month on board

ARM is seeking candidates for Deck Supervisor positions on board some of the most prestigious cruise ships travelling the world.

Whilst being engaged in the operational management of Housekeeping functions for your assigned deck, the main responsibilities of the role will include:

• Conducting oneself in a professional and courteous manner at all times. This applies to physical and verbal interactions with guests or fellow shipboard employees and/or in the presence of guest contact and crew areas.
• Supports and reports to the Assistant Executive Housekeeper. Oversees all operational aspects of staterooms on assigned deck(s), ensuring cleanliness, maintenance and presentation standards are managed to brand standards at all times and in all areas, including all guest staterooms and balconies, guest corridors, lockers, ice stations and storage areas in both the front and back of house.
• Maintains constant front-of-house presence and utilizes stateroom/suite inspection processes in accordance with company standard operating procedures. Ensures feedback is delivered in constructive and appropriate manner with emphasis on positive reinforcement. Ensures staterooms are maintained to brand standards, including cleanliness, maintenance, presentation, collateral, mini-bar and general set up standards for daytime and evening/turndown service. Ensures Housekeeping Administrator is provided accurate and timely inspection results. Recognizes top performers and applies progressive disciplinary process in accordance with guidelines and back of house rotation for lowest performers.
• Ensures timely reporting of any maintenance needs and follows up to ensure prompt completion when possible. Gathers preventative maintenance needs to enable maintenance to be planned and executed appropriately.
• Takes ownership and accountability for reacting to guest feedback and requests from assigned deck (s) effectively and efficiently. Provides Housekeeping Administrator updated information on all housekeeping related entries in ship’s Guest Log, to ensure all guest issues are resolved and recorded in a timely fashion. Assists shipboard senior management team in the facilitation of the ‘Guest Conduct Policy’. Fully owns any guest concern in line with onboard problem resolution guidelines to ensure maximum guest satisfaction.
• Provides training to all Stateroom Attendants, including classroom style and on-the-job training, ensuring team members consistently strengthen their current performance. Maintains and shares comprehensive knowledge of cleaning practices, procedures, equipment and materials. Communicates to team constantly to keep team informed and aware of relevant information. Identifies training and coaching opportunities within their teams to improve performance and accurately completes training report cards for Stateroom Attendants.
• Provides evaluations and tracking development on an individual and team level, ensuring open and honest feedback is consistently provided.
• As required assists the Assistant Executive Housekeeper with the Housekeeping Cross Training program primarily to ensure the candidate completes all practical training's as per the program guidelines.
• Partners with the Assistant Executive Housekeeper and/or Executive Housekeeper on a per voyage basis to review the Performance Management Tool and review Stateroom Attendants results. Proficient to identify training needs based on these results as it relates to inspection and rating results. Is able to meet with Stateroom Attendants and share performance feedback and next steps.
• Monitors individual and team performance and trends for Stateroom Attendants against pre-established targets and through guest feedback. Supports Housekeeping Management in achieving and exceeding quantitative and qualitative goals and targets set for Housekeeping guest satisfaction ratings, GOLD Anchor Quality Reviews, employee satisfaction scores, Public Health inspections and audits, and Housekeeping Operational Reviews.
• Ensures staterooms are serviced, cleaned and maintained to the highest standards. Serves as Housekeeping ambassador to all guests on assigned deck. Maintains close communication with Guest Services team on all guest related matters to ensure guests’ satisfaction levels are maximized.
• Oversees luggage delivery for all guests on assigned deck(s) as part of each voyage turnaround, ensuring prompt delivery and collection in safe and organized manner.
• Performs stores inventory on assigned deck for all operational needs and supplies and measures against pre-established par levels. Seeks to minimize consumption and manage costs through waste reduction practices and maintenance of optimal inventory levels.

• To be considered for this role, you must meet the following requirements:
• Minimum one year supervisory experience in housekeeping operation of large 4 or 5 Star hotels (500+ rooms), cruise line or hospitality industry related field required, with demonstrated experience supervising team of minimum of 10 employees.
• Minimum of one to two years of guest room cleaning experience in 4 or 5 star hotel or cruise line equivalent.
• Specific knowledge of principles and processes for providing exceptional customer and personal service including needs assessment, problem resolution, demonstrated strong attention to detail and achievement of quality service standards.
• Ability to effectively deal with internal and external guests, some of whom will require high levels of discretion, patience, tact and diplomacy.
• Ability to communicate diplomatically with supervisors and crew members to resolve problems and negotiate amicable resolution to challenges
• Flexibility to manage, direct and encourage a positive, dynamic, diverse Housekeeping Supervisor team by navigating through a changing work environment
• Should be able to utilize and administer the progressive disciplinary action process through coaching and counseling to improve performance where possible
• Ability to work positively and cooperatively in a diverse team environment to meet overall established time frames for the Housekeeping division operation
• Should harbor a flexible outlook towards placement throughout the fleet, considering changing fleet-wide operational business needs
• Working knowledge of cleaning procedures and equipment, chemical handling, linen par levels, public health standards, computers, internet access, and the ability to navigate within a variety of software packages (e.g. MS Office) and office equipment
• Completion of high school or equivalent required

This is an excellent opportunity to join one of the world’s leading Cruise lines and become part of an outstanding multi-cultural team that continues to win awards in all categories.

Please contact us to discuss current rotations and salary levels. We are arranging interviews now so please apply as soon as possible to be considered.

ARM Maritime; Your First Port of Call.