In line with MSC Cruises policies and procedures and under the supervision of the Onboard Revenue Director, the SPA Manager is responsible for ensuring the smooth running of the spa centre, offering high standard of services and managing Spa employees to achieve retail and treatment sales targets as set by the company.
- Ensures delivery of excellent guests' service;
- Identifies and develops potential revenue-generating policies to reach and exceed the targets set by the Company;
- Motivates, coaches, monitors performances, and plans daily work schedules for the SPA On-board Team;
- Manages day-to-day operations: administration, back office operations, inventory, and basic, accounting, merchandise loading;
- Interprets sales data and KPIs to plan and implement actions to enhance any revenue-generating opportunity;
- Manages the SPA activities daily agenda;
- Validates the end of Cruise reporting and financial data is accurate;
- Monitor guests' trends and requests to update the Company's offer to the guests' demand;
- Coordinates with other onboard departments to organize revenue-generating SPA events.
- Proficient speaking, reading, and writing skills in English, a fluent level in 1 or more of the following languages: German, Italian, French, Spanish, Portuguese, Japanese, Russian, Chinese, is a plus;
- High School Graduate or equivalent;
- At least 3 years as Spa Manger on a Cruise Ship;
- Computer literate;
- Excellent guest service and leadership skills to interact appropriately with guests in a considerate, professional and positive manner by showing concern and listening actively.
- Possess a valid passport and when possible a seaman book copy.
Gute Englischkenntnisse werden voraussgesetzt.
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