Guest Service Specialist
At Seabourn, we are passionate about our people. The Seabourn experience is like no other, it is luxurious, yet relaxed — elegant, yet casual — sumptuous, and yet understated. Our intimate ships visit the most desirable destinations worldwide, sailing to the heart of landmark cities, as well as to hidden gems where larger vessels cannot follow. Our ships attract interesting people, who seek to share experiences beyond the expected in places beyond the ordinary, and our acclaimed staff offers a unique style of heartfelt hospitality that is sincere, thoughtful, and personal. Seabourn is looking for experienced hospitality professionals that are looking to develop themselves, and take their career to the next level.
We are currently actively seeking experienced "Guest Service Specialists" to join our luxury fleet. The role of "Guest Service Specialist" is to assist all guests with any service issues, queries and complaints, as well as providing general ship, port, tour and travel information. Please see specific requirements below:
- Hotel School Diploma or similar preferred.
- Fluent English, written and spoken and good knowledge of one other (foreign) language, I.e. Spanish, German, French, Italian, etc.
- 2 years front desk experience in a 5 star establishment.
- Cruise line experience preferred.
- Patient, tactful and courteous; able to work under pressure.
- High level of integrity
- Maintain confidentiality of all communications whether written, email, fax or telephone.
- Pleasant Personality and always well groomed
- Excellent Communication skills
Seabourn offers many benefits. This position is afforded comfortable, meals, paid travel to and from the ships, exceptional amenities, and extensivelearning and recreational programs available to all of our teammates.
Regardless of the rank or role, we are all one Seabourn family. Seabourn Cruises is an equal opportunityemployer. All qualified applicants will receive consideration for employment according to our DEI (Diversity, Equity, and Inclusion) policies without regard to race, colour, religion, sex, national origin, disability, or protected veteran status.
Alle Bewerber müssen bereits Berufserfahrung an Bord eines Kreuzfahrtschiffs oder in einem 4/5* Hotel haben.
Gute Englischkenntnisse werden voraussgesetzt.
Seabourn Cruise Line
With Seabourn's world renowned reputation for excellence and luxury, it is only right that we recruit only the very best people to enjoy career opportunities working on one of our ships. Seabourn Cruise Line is an excellent place to begin your career at sea as well as further develop your career within this exciting industry. Seabourn provides an intuitive and gracious service which is delivered by staff that are passionate about maximising the guest experience onboard. We are seeking hospitality professionals to join the onboard family. Start your exciting new career at sea with one of our entry level positions in the hotel department onboard. For those already in Hotel Management we have exciting management positions in Food and Beverage, Galley, Guest Services and Human Resources departments.
If you feel you have the fine art of delight, genuine and heartfelt hospitality then please apply today!