Purser f/m

Purser f/m

EU passport: Yes
Type of Cruise: River Cruise
Salary (Net): €1625 - €1825

Key areas of responsibility:

• Head of administration
• Responsible for the implementation and maintenance of the quality and accounting standards, rules and regulations in the administration department as laid down in the hotel management manual
• Responsible for the adherence to all specified written regulations, verbal instructions and tasks given by the shore-side hotel operations and the hotel manager
• Responsible for the ship‘s clearance, ship‘s cashbook, passenger / crew accounting, reception (front office / back office), crew list, ship‘s certificates
• Reports to the hotel manager for all matters relating to the purser desk operation and to manage efficiently all financial details for all passenger and crew service issues aboard the ship
• Knows and adheres to company regulations, SOPs and ISM, especially where relevant to the ship‘s operation
• Operates in the interests of the owner and supplier at all times
• Maintains an accurate and up to date manual for completion of responsibilities as laid out in job description
• Performs the end of cruise reports and analysis according to the preset scheme
• Deals with any passenger queries regarding accounting matters
• Oversees the supervision of the passenger service at the front desk
• Supervision of the crew purser
• Oversees passenger embarkation and disembarkation and medical disembarks
• Always available as a contact and to motivate the crew in the department
• Responsibility for the careful handling of all equipment and machinery in the department
• Responsible for planning, organising, delegating special functions in the department
• Organises vacation schedules in the administration department together with the hotel manager

Qualification:

• Several years‘ experience in accounting, administration and as a receptionist
• Experience in managing complaints and requests / demands
• Computer knowledge of the relevant IT systems and Word, Excel, e-mail
• Fluent in English (written and spoken)
• German language highly valuable ( Depending on the vessel )
• Training skills gained within the hotel business or (on-board) cruise ship experience

Requirements:

• European passport
• Ability to work under duress and on his/her own initiative, good decision-maker
• Reliable, trustworthy person, maintaining confidentiality
• Administrational skills, costs, currencies and quality awareness
• Self-assured and calm manner towards staff, passengers and authorities
• Good leadership skills, capable of motivation, service and quality orientated
• Good communication skills
• Well-groomed and of clean appearance

Your position:

Reports to Hotel Manager and is relieved by Purser Relief.

Net Salary:

Between 1625 to 1825 Euro
(The tips are included and always depending on the amount of guests onboard)