Ocean Cruises Receptionist f/m

Hola Crew
Datum:
15. September 2020
Arbeitgeber:
Hola Crew
Kategorie:
Gästeservice/Rezeption Jobs
Gehalt:
Nicht angegeben

Ocean Cruises Receptionist f/m

EU passport: No
Type of Cruise: Ocean Cruise
Salary (Net): €1570 - €1970

Key areas of responsibility:

  • To greet Guests in a professional manner.
  • To deal with Guest complaints and comments in an efficient and timely manner.
  • To provide Guests with information of shipboard services, including information on ports.
  • As each passenger checks in, ensure that:
    • They are in possession of the proper documents for boarding.
    • They are berthed in the proper cabin and correct key cards are distributed.
    • Credit card registering and administration.
  • To keep an accurate record and to follow up on lost and found items.
  • AVO issuance and follow up.
  • Keep inventory of office supplies.
  • Conduct wake-up calls for Guests.
  • To deal with any maintenance issues which may arise in Guest areas and to report and follow up on the work orders in a timely manner.
  • To prepare the Birthday and Anniversary lists for Guests and to distribute it to all relevant Departments.
  • To handle any inquiries about credits and gratuities and to accept payments from Guests to their shipboard accounts.
  • To assist Guests with Disembarkation information and inquiries.
  • To handle check-in for embarking Guests and also assist Guests who may disembark in way ports.
  • To assist the Chief Purser with Customs and Immigration paperwork when necessary.
  • Be aware of the procedures in regard to the key cards and assisting Guests with issuing of lost/replacement key cards.
  • To complete the Work Registration Form correctly every week and to submit it to the Chief Purser in a timely manner.
  • To adhere to all Company Policies and Procedures, Manuals and Directives.
  • Applying of charges to guest and crew shipboard accounts.
  • To do additional duties in other departments (provision, luggage etc,.) as necessary.

Requirements:

  • Hotel or Tourism School beneficial.
  • Minimum of two (2) years’ experience in a luxury hotel in a Front Desk position or one (1) year experience onboard a cruise ship in a position with high Guest contact required.
  • Previous experience in cash handling/accounting beneficial.
  • Must be fluent in written and spoken English.
  • Advanced German skills required, any additional language would be a plus.
  • Excellent interpersonal and public communication skills.
  • Must have very good administrative skills (proficient in Outlook, Word and Excel).
  • Very good organizational skills are necessary along with the ability to multi-task.
  • Must possess ability to interact with all levels of people.
  • Must be able to remain calm under pressure.
  • Must be service minded with an outgoing, charming and friendly personality.

Certifications:

  • STCW Certificates: Basic Safety, Crowd Management, Security Awareness
  • Seaman´s book
  • Medical certificate issued by an approved seafarer´s doctor

Your position:
Reports to Chief Purser.

Net Salary:
 Between 1570 to 1970 Euro
(The tips are included and always depending on the amount of guests onboard) ( Tips included )

Erforderliche Berufserfahrung

Alle Bewerber müssen bereits Berufserfahrung an Bord eines Kreuzfahrtschiffs oder in einem 4/5* Hotel haben.

Erforderliche Sprachkenntnisse

Gute Kenntnisse einer der folgenden Sprachen ist erforderlich: Englisch, Deutsch

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