Ocean Cruises Receptionist f/m

Ocean Cruises Receptionist f/m

EU passport: No
Type of Cruise: Ocean Cruise
Salary (Net): €1570 - €1970

Key areas of responsibility:

• To greet Guests in a professional manner.
• To deal with Guest complaints and comments in an efficient and timely manner.
• To provide Guests with information of shipboard services, including information on ports.
• As each passenger checks in, ensure that:
  • They are in possession of the proper documents for boarding.
  • They are berthed in the proper cabin and correct key cards are distributed.
  • Credit card registering and administration.
• To keep an accurate record and to follow up on lost and found items.
• AVO issuance and follow up.
• Keep inventory of office supplies.
• Conduct wake-up calls for Guests.
• To deal with any maintenance issues which may arise in Guest areas and to report and follow up on the work orders in a timely manner.
• To prepare the Birthday and Anniversary lists for Guests and to distribute it to all relevant Departments.
• To handle any inquiries about credits and gratuities and to accept payments from Guests to their shipboard accounts.
• To assist Guests with Disembarkation information and inquiries.
• To handle check-in for embarking Guests and also assist Guests who may disembark in way ports.
• To assist the Chief Purser with Customs and Immigration paperwork when necessary.
• Be aware of the procedures in regard to the key cards and assisting Guests with issuing of lost/replacement key cards.
• To complete the Work Registration Form correctly every week and to submit it to the Chief Purser in a timely manner.
• To adhere to all Company Policies and Procedures, Manuals and Directives.
• Applying of charges to guest and crew shipboard accounts.
• To do additional duties in other departments (provision, luggage etc,.) as necessary.

Requirements:

• Hotel or Tourism School beneficial.
• Minimum of two (2) years’ experience in a luxury hotel in a Front Desk position or one (1) year experience onboard a cruise ship in a position with high Guest contact required.
• Previous experience in cash handling/accounting beneficial.
• Must be fluent in written and spoken English.
• Advanced German skills required, any additional language would be a plus.
• Excellent interpersonal and public communication skills.
• Must have very good administrative skills (proficient in Outlook, Word and Excel).
• Very good organizational skills are necessary along with the ability to multi-task.
• Must possess ability to interact with all levels of people.
• Must be able to remain calm under pressure.
• Must be service minded with an outgoing, charming and friendly personality.

Certifications:

• STCW Certificates: Basic Safety, Crowd Management, Security Awareness
• Seaman´s book
• Medical certificate issued by an approved seafarer´s doctor

Your position:
Reports to Chief Purser.

Net Salary:
 Between 1570 to 1970 Euro
(The tips are included and always depending on the amount of guests onboard) ( Tips included )