Community manager / Social media manager Project based

The Seven Seas Group and SSG Evropa form a dedicated team of recruitment professionals with nearly 20 years of experience in the cruising industry. We are always looking for motivated, energetic and flexible candidates to work onboard one of the leading cruise lines.

We are looking for a qualified Community manager to join our team. If you are a tech-savvy professional, experienced in social media, PR, and promotional events, we would like to meet you.

Our ideal candidate has exceptional language skills oral and written communication skills in core European Languages such as Spanish, English, Italian, French, Portuguese and German. The candidate should be able to develop engaging content.

You should be a ‘people person with great customer service skills and the ability to moderate online and offline conversations with our community.

Ultimately, you should be able to act as the face and voice of our brand and manage all community communications.

Responsibilities

• Set and implement social media and communication campaigns to align with marketing strategies
• Provide engaging text, image, and video content for social media accounts
• Respond to comments and customer queries in a timely manner
• Monitor and report on feedback and online reviews
• Organize and participate in events to build community and boost brand awareness
• Coordinate with Marketing, PR and Communications teams to ensure brand consistency
• Liaise with Development and Sales departments to stay updated on new products and features
• Build relationships with customers, potential customers, industry professionals and journalists
• Stay up-to-date with digital technology trends Instagram, Tik Tok and Facebook, Twitter 

Requirements

• Proven work experience as a community manager
• Experience launching community initiatives (e.g. building an online forum,, creating an event series and writing an email newsletter)
• Ability to identify and track relevant community metrics (e.g. repeat attendance at events)
• Excellent verbal communication skills
• Excellent writing skills
• Hands-on experience with social media management for brands
• Ability to interpret website traffic and online customer engagement metrics
• Knowledge of online marketing and marketing channels
• Attention to detail and ability to multitask
• BSc degree in Marketing or relevant field

Community Manager responsibilities include:

• Setting and implementing social media and communication campaigns to align with marketing strategies
• Providing engaging text, image, and video content for social media accounts
• Responding to comments and customer queries in a timely manner