Sommelier

Department: Beverage Services

Employment Type: Fixed Term Contract

Description

Set a course for adventure with Princess Cruises! The employer of choice in the cruise industry, we operate a fleet of modern Love Boats each offering exceptional facilities and extensive professional development and recreational programs for our valued teammates who hail from more than 60 countries around the globe. 

An iconic brand beloved by millions, we love people who love what they do and work together to help our guests create a lifetime of wonderful memories while providing friendly and attentive service like only Princess can. 

As a member of the Princess Family, you’ll enjoy a truly adventurous career with excellent incentives, unlimited opportunities for growth, and ports of call that will leave you breathless.

As Sommelier you will create lasting memories by providing exceptional service and beverage recommendations to all guests that selected Princess Cruises as their vacation getaway. You will also own responsibility for educating guests and our teammates about wine and our premium beverages.  

Key Responsibilities

• Consistently exceeds Restaurant defined targets by driving a personalized guest and teammate centric culture, reducing friction points and mitigating negative surprises.
• Assist guests during the dining hours with wine recommendations, service and selections for perfect pairings with their meals.
• Actively ensures that beverage service teammates in the assigned dining locations are working together as company ambassadors and making a positive and professional impression at all times.  
• Promotes and ensures integration of Medallion Class products, services and applications.
• Hosts and ensures proper set-up of all wine tastings. Works closely with Culinary and Dining teams on wine and food pairing dinners and special events, as instructed by the F & B Director.
• Maintain all wine storage area inventory, updated and reconciled with physical inventory.
• Drives the Service Excellence culture and platform by continually reviewing guest comments and feedback, as well as circulating in assigned areas, to ensure satisfaction.
• Responsible for achieving and exceeding guest satisfaction standards and rating for wine service consistent with company goals. Personally gets involved with handling guest concerns.
• Ensures that all guest orders are processed promptly and accurately through the onboard POS system.
• Confirms all charges on company accounts are processed correctly and in a timely manner, and any inconsistencies are escalated to senior management. 
• Accountable for all wine stock held in the assigned location. 
• Monitors all wine sales & promotions and ensures teammates are actively promoting sales while maintaining a guest-centric approach.
• Owns their experience areas and oversees the implementation and execution of our wine program in alignment with the Princess Cruises standards for consistency in the guest experience.
• Conducts daily/weekly wine training for all front-of-house ranks in the Food & Beverage department.
• Ensures cleanliness and proper storage is maintained in the wine cellar and the wine displays as per public health standards.
• Promptly performs all other job duties as assigned by senior management. 

Skills Knowledge and Expertise

• Extensive working wine knowledge with a WSET, ISG, CMS or SWE certification.
• Minimum of 2 years’ experience being part of a beverage service operation is required (Four star and above preferred: Hotel Resort or Restaurant); or one year of experience being part of a beverage service operation on a cruise ship is required. 
• Exceptional communication and interpersonal skills. 
• Excellent computer software skills required (Word; Excel; Outlook etc.)
• Ability to speak and write English fluently. Proficiency in at least one of the following languages would be an advantage - Spanish, French, Italian or German. 
• Ability to interact with others in a culturally diverse and dynamic environment.
• Extensive knowledge of varying wine and beverage brands, trends and quality.
• Knowledge of new and old-world wines, including food and wine pairing, with the capability to conduct wine tasting sessions for large groups of guests, officers and/or teammates. 
• The ability to train other members of the Food & Beverage Team on making wine recommendations and on correct service standards.

Benefits

Princess Cruises offers many benefits. This position is afforded comfortable, double cabin accommodations, meals, exceptional amenities, and extensive learning and recreational programs available to all of our teammates. 
Regardless of rank or role, we are all one Princess team. Princess Cruises is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.