Receptionist - Egyptian Nationals

Line Crewing is seeking qualified candidates for the position of Receptionist to work onboard European river cruise vessels, with full onboard accommodation provided.

Experience, Skills, and Qualifications

• Basic knowledge of all hotel departments.
• Strong public relations skills with excellent command of English and/or German.
• Minimum of 4 years of experience in the hotel industry; management or administrative background is an advantage.
• Typing proficiency.
• Computer skills: iOS, Windows, Microsoft Office (Word, Excel), Outlook, Fidelio Cruise (or similar ship management software), Stock Control System.
• Ability to supervise and instruct trainees/interns in Front Desk operations together with the Hotel Manager.
• Basic knowledge of HACCP standards.
• Strong communication skills with all levels of personnel and passengers.
• Self-starter, reliable, and able to work independently.
• Ability to work flexible schedules and meet company standards.

Duties and Responsibilities

Guest Interaction

• Maintain a friendly and professional attitude with both passengers and crew.
• Handle passenger inquiries, requests, and complaints efficiently.
• Assist passengers with money exchange procedures.

Administration

• Manage passenger check-in during embarkation and check-out during disembarkation.
• Maintain and update the Reception logbook (crew book).
• Monitor and report maintenance or repair needs.
• Prepare passenger financial statements when required.
• Collect, verify, and distribute passenger travel documents.

Repairs & Communication

• Monitor and record repairs in the Repair Logbook and Cruise Report.
• Communicate repair needs to the Engineer, Hotel Manager, or Captain.
• Ensure all machines and equipment function properly and report issues immediately.

Financial Management

• Check, prepare, and close accounts during disembarkation.
• Maintain the Cashbook according to company or Hotel Manager instructions, ensuring accurate cash flow records.

Sales & Promotions

• Support onboard sales, including promoting the boutique and other services.

Daily Operations & Programs

• Oversee daily programs, Crew Daily, printed menus, and coordinate menu updates with the Head Chef.
• Coordinate with the Tour Leader or Cruise Director regarding excursions, activities, and daily programs.

Security & Safety

• Follow vessel-specific security, fire, and safety procedures.
• Act in the company’s best interest by minimizing costs and ensuring safety standards are upheld.

Professional Conduct

• Ensure proper uniform and grooming standards at all times.
• Maintain a professional and responsible demeanour while on duty.