Guest Service Operator

At Seabourn, we are passionate about our people. The Seabourn experience is like no other, it is luxurious, yet relaxed — elegant, yet casual — sumptuous, and yet understated. Our intimate ships visit the most desirable destinations worldwide, sailing to the heart of landmark cities, as well as to hidden gems where larger vessels cannot follow. Our ships attract interesting people, who seek to share experiences beyond the expected in places beyond the ordinary, and our acclaimed staff offers a unique style of heartfelt hospitality that is sincere, thoughtful, and personal. Seabourn is looking for experienced hospitality professionals that are looking to develop themselves, and take their career to the next level.

We are currently actively seeking passionate "Guest Service Operators" to join our luxury fleet. The "Guest Service Operator" is responsible for answering all calls received at the telephone central as per Seabourn standards and telephone etiquette, whilst providing all guests with a service ensuring satisfaction achieved. Although interaction is not face-to-face the impact they have in providing the ultimate service is superior. Being knowledgeable of all activities, ports and tours gives the Operator the opportunity to put the guest at ease and create a comfortable cruise experience. Please see specific requirements below:

• ***MUST have a valid C1D visa***
• At least 2 years experience in a Front Office position for a 4/5* hotel or onboard cruise ship.
• Fluent English, written and spoken and good knowledge of one other language, i.e. Spanish, German, French, Italian.
• Extensive knowledge in Microsoft Office.
• Excellent communication skills.
• Patient, tactful and courteous.
• Able to work under pressure.
• Ability to maintain confidentiality of all communications whether written, email, fax or telephone.
• Pleasant personality and great presentation.

Seabourn offers many benefits. This position is afforded comfortable, meals, paid travel to and from the ships, exceptional amenities, and extensivelearning and recreational programs available to all of our teammates. 

Regardless of the rank or role, we are all one Seabourn family. Seabourn Cruises is an equal opportunity employer. All qualified applicants will receive consideration for employment according to our DEI (Diversity, Equity, and Inclusion) policies without regard to race, colour, religion, sex, national origin, disability, or protected veteran status.