Guest Relations Manager
- Referenz:
- JB00057
- Datum:
- 30. Mai 2023
- Arbeitgeber:
- MSC Cruises
- Kategorie:
- Gästeservice/Rezeption Jobs
- Gehalt:
- Nicht angegeben
JOB PURPOSE
Under the supervision of the Hotel Director, the Guest Relations Manager provides tailored concierge services to our guests and effectively manages the operation of the Guest Service team in order to exceed our guests’ expectations.
KEY RESPONSIBILITIES
- Manages directly and effectively the Guest Service team;
- Ensures guests receive an accurate answer to their questions and an immediate appropriate resolution to their issues;
- Monitors complaints and incidents;
- Maintains a close working relationship with all heads of departments to efficiently handle any issues;
- Monitors and supervises the Guest Service team training;
- Ensures all financial transactions and cash floats are correctly processed and recorded.
JOB REQUIREMENTS
- Fluent English, oral and written and 3 additional European languages (Italian, Portuguese, German, Spanish and French);
- Extensive experience in a 4/5 star hotel or resort;
- Experience in the cruise industry is an advantage;
- Proficient use of Microsoft Office and Publisher;
- Knowledge of Fidelio Cruise System is an advantage;
- Excellent communication and customer care skills;
- Problem solving and stress tolerance;
- Excellent organisation and managerial skills;
- Initiative and proactive approach;
- STCW certification is compulsory (basic fire fighting, personal survival techniques, elementary first aid, personal security and social responsibility);
- A recognised medical certification is required before starting to work on board.
VISA REQUIREMENTS
- Possess a valid passport and when possible a seaman book copy.
Erforderliche Sprachkenntnisse
Gute Englischkenntnisse werden voraussgesetzt.
MSC Cruises
JOIN US AND SEE HOW MUCH YOU CAN GROW!
MSC Cruises has grown exponentially since 2003. In such a short time, we have built a fleet of 21 modern and most environmentally advanced ships!
With our constant expansion, our fleet will grow in capacity with the arrival of eight new ships in three different classes by 2027.
One of our latest ships – MSC World Europa – was delivered in 2022, inaugurating the World Class. It is our largest cruise ship to date, with a capacity of over 6,700 passengers, served by more than 2,000 crew members.
In 2022 we also inaugurated the MSC Seascape which features new immersive high-tech entertainment with innovative technology that provides guests with endless leisure options.
From 2023 MSC Cruises will enter the Luxury segment by launching its first of four Explora Journeys ships. The ships will be equipped with the best and latest environmental technology and bestowed with a highly-innovative design.
Career Opportunities
With four new mega-ships and four Luxury ships to be built and delivered between 2023 and 2027, the biggest and most important challenge for MSC Cruises is to find, recruit and train a high number of new crew members needed to provide the service, fun and safety that have become hallmarks of MSC Cruises.
This massive project is already well under way. The Human Resources Team is not only working to recruit the best talents but is also visiting our manning agencies and hiring partners around the world to ensure that the right people and facilities are in place to prepare this ‘army’ of new crew members for their life at sea.
We need motivated and ambitious crew members who work with passion and understand the value of a smile.
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