Photo Host/Hostess

MSC Cruises
Referenz:
JB00501
Datum:
17. November 2019
Arbeitgeber:
MSC Cruises
Kategorie:
Gästeservice/Rezeption Jobs
Gehalt:
Nicht angegeben

JOB POURPOSE

Following all relevant company policies and procedures, the Photo Host/Hostess promotes photo products in order to supports and increase sales of the Photo Department. She/he provides a superior customer service by creating a courteous and effective business rapport with guests.

KEY RESPONSIBILITIES

  • Welcomes customers by greeting them, offering them assistance and directing them to the photo racks;
  • Advises customers by providing information on active offers and promotions;
  • Processes payments through the RPOS system;
  • Keeps the Manager constantly informed on the sales trends tracked at the counter, to adjust the marketing and sales techniques accordingly in sight of revenue optimization;
  • Takes care of the Photo Gallery, ensuring a proper setup according to the Company's standards of tidiness, cleanliness, and merchandising;
  • Organizes and controls lockers;
  • Assists the Photo team in setting up the studios in the various onboard locations;
  • Helps the team in loading the merchandise and performing inventory counts when required;
  • Ensures that excellent customer service is delivered by the team through continuous training;
  • Organizes quality meetings with the Photo Managers aimed at improving sales processes;
  • Ensures revenue improvement.

JOB REQUIREMENTS

  • Excellent English with a fluent level in at least 3 of the following languages: German, Italian, French, Spanish, Portuguese, Japanese, Russian, Chinese. Any other other language is considered a plus;
  • High School Diploma (Professional certificates preferred but not essential);
  • 2 years minimum experience as a professional seller (previous experience on cruiselines is a plus);
  • Basic photographic knowledge (Photoshop and other professional photo editing softwares) is a plus;
  • Ability to work and deliver under pressure in a fast-paced environment;
  • Excellent communication and interpersonal skills;
  • Strong orientation to revenue and target-oriented approach;
  • Ability to work in a team, unsupervised or with little supervision;
  • Strong organizational and problem-solving skills;
  • Flexibility and proactivity.

VISA REQUIREMENTS

Visa/Working permits may be required depending on ship itineraries.

Erforderliche Sprachkenntnisse

Gute Englischkenntnisse werden voraussgesetzt.

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