Security Supervisor

The Security Supervisor is responsible for supervising and controlling entry to the ship during the day, overseeing Security Guards during gangway operations, and ensuring all screening procedures are carried out in accordance with the Security Manual. Actual work schedules will be determined by ship routines.

The Security Supervisor patrols the ship during nighttime hours and enforces the Master's Rules and Regulations. While acting as a Response Guard or conducting ship safety rounds, they operate under the supervision of the Watchkeeping Officer. The Chief Officer Safety and/or Security Officer/Deputy Security Officer will be available on call to provide assistance when required.

Essential Duties & Responsibilities

All duties and responsibilities must be performed in accordance with Royal Caribbean Group's The Royal Way, USPH guidelines, and all environmental and safety policies.

Shipboard employees may be required to perform functions in various service venues and throughout the ship.

1. Conduct themselves in a professional and courteous manner at all times, consistent with Royal Caribbean Group's "Anchored in Excellence" philosophy.
2. Complete the Chapter 2 familiarization form according to established procedures.
3. Maintain an understanding of the Safety and Quality Management Program, including responsibilities related to the Emergency Plan and Station Bill, as well as a thorough knowledge of the Master's Rules and Regulations and the Security Manual.
4. Adjust working hours as appropriate to ship routines, monitor day and night security, and prepare activity logs for the Security Officer.
5. Be familiar with all duties related to safety rounds and gangway security.
6. Help preserve the safety and security of the vessel, passengers, and crew.
7. Remain alert during safety rounds and respond appropriately to incidents until additional assistance arrives.
8. Respond immediately to fire alarms and other emergencies, making decisions based on training, instructions, and experience.
9. Promptly inform the Duty Officer on the Bridge and other relevant officers of any incidents.
10. Be familiar with the location and use of all safety-related equipment.
11. Follow established procedures in the event of an "Alpha Alpha Alpha" announcement.
12. Act as an additional observer throughout the vessel, reporting unusual incidents, violations of regulations, or misuse of company property.
13. Be familiar with procedures for resolving passenger complaints.
14. Conduct regular security inspections of crew quarters during duty hours.
15. Attend required meetings, training sessions, courses, and other work-related activities.
16. Perform other job-related duties as assigned by supervisors or management.

Qualifications and Education

Hiring Requirements

• Minimum of four (4) years of experience in at least one of the following areas: Army, Maritime, Aviation, Police, or Hotel Security environments.
• Ability to work effectively in a multicultural environment.
• Education or experience in counter-terrorism and physical security, including:
  • Access control and anti-terrorism countermeasures.
  • Security screening methods and operation of x-ray machines, metal detectors, and explosives/narcotics detection equipment.
  • Strong communication, interpersonal, and conflict resolution skills.
  • Incident command procedures, including first response, scene and evidence preservation, investigation, interviewing, and documentation.
  • Appropriate detention, enforcement, and physical search procedures.
  • Knowledge of security-related civil and criminal law.
• Demonstrated ability in asset protection, crisis management, and emergency response.
• Thorough understanding of the ISPS Code and the Security Manual.
• Strong managerial, organizational, computer, and administrative skills.
• Valid STCW Basic Safety Training certification.
• Customer Satisfaction and Basic Supervisory Management training preferred as soon as practical following promotion.

Internal Candidate Requirements

In addition to the hiring requirements above:

• Completion of at least one contract with a performance rating of satisfactory or above.

Language Requirements

• Ability to speak English clearly, distinctly, and professionally with guests.
• Ability to read and write English sufficiently to understand procedures and communicate instructions effectively.
• Additional language skills, including Spanish, French, Italian, Portuguese, German, or other languages, are preferred.

Physical Requirements

• While performing the duties of this job, the shipboard employee is regularly required to stand, walk, use hands to touch, handle, or feel, reach with hands and arms, talk or hear, and taste or smell. The employee must occasionally, frequently, or continually lift and/or move up to 50 pounds. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

• All shipboard employees must be physically able to participate in emergency life-saving procedures and drills. Full use and range of arms and legs, as well as full visual, verbal, and hearing abilities, are required to receive and give instructions during emergencies, including the lowering of lifeboats. Employees must be able to lift and/or move up to 50 pounds.