Jr Asst Food Beverage Manager

Department: FB Svc

Employment Type: Fixed Term Contract

Description

Set a course for adventure with Princess Cruises!

As one of the world's leading cruise brands and an employer of choice in the industry, Princess Cruises offers exciting career opportunities aboard a fleet recognized for exceptional guest experiences and innovation at sea.

Our teammates represent more than 60 nationalities and bring diverse talents, perspectives, and experiences to life every day. Together, we create memorable moments for guests while building rewarding careers in a supportive, inclusive, and globally connected environment.

At Princess Cruises, we are passionate about delivering exceptional service and creating unforgettable experiences. We are looking for individuals who share our commitment to excellence, thrive in a team environment, and take pride in making a positive impact on our guests and fellow teammates.

As part of the Princess family, you'll enjoy competitive benefits, professional development opportunities, international career pathways, and the unique opportunity to explore some of the world's most breathtaking destinations.

Key Responsibilities

• Drive Beverage Excellence: Consistently exceed defined beverage targets by fostering a personalized, guest- and teammate-centric service culture, while identifying and eliminating service friction points.
• Service Recovery Ownership: Take full accountability for any negative service interactions, ensuring timely, effective, and personalized resolutions are implemented, documented, and escalated appropriately.
• Technology Utilization: Champion the use of Princess MedallionClass products, services, and applications to enhance guest engagement and streamline service delivery.
• Operational Oversight: Monitor and support accurate and prompt order processing through onboard POS systems, providing guidance and troubleshooting as needed.
• Inventory & Stock Management: Lead bar counts in high-traffic areas, ensure bar food and consumables are ordered in line with business needs, and prevent overstocking or expiration.
• Revenue Optimization: Analyze voyage financial performance, provide feedback to the Bar Manager, and identify revenue opportunities based on guest behavior and onboard trends.
• Special Event Coordination: Accurately manage and reconcile guest orders for premium experiences such as Champagne Waterfall, Chef’s Table, and Catering Transfers.
• System Accuracy: Ensure timely and precise input of transfers and B&U in Crunchtime, reporting any discrepancies or trends to the Bar Manager.
• Crew Sales Management: Conduct Crew Cambusa sales in line with Princess Ways standards, ensuring all transactions are properly documented for transparency.
• Sales Monitoring: Track and support the sale of beverage packages, especially during the initial days of each voyage.
• Training & Systems Support: Promote the use of the Dining Reservation System and MedallionClass apps to enhance guest experience, maximize venue capacity, and streamline operations.
• Staffing & Scheduling: Assist in ensuring optimal staffing and execution of beverage service across all venues, including lounges, dining rooms, crew areas, and open decks.
• Venue Standards: Maintain high standards of setup, ambiance, and cleanliness across all beverage outlets.
• Workforce Planning: Review bar schedules with supervisors to identify staffing gaps and ensure alignment with the food and entertainment schedule.

Skills, Knowledge & Expertise

• Minimum one (1) year of proven experience as Assistant Food & Beverage Manager or in similar roles in high-volume F&B operations (Hotel/Hospitality related fields or Cruise Industry).
• Strong analytical skills - Candidates must be able to assist in the day-to-day logistics of Beverage Svc to increase productivity.
• Strong problem-solving skills - Candidates must be able to solve customer complaints and provide support to staff members.
• Strong customer service skills - Candidates must be able to interact with customers regularly, greeting them and addressing their complaints.
• Fluent English Language Skills, both verbal and written.
• Advanced computer skills involve using MS Office programs, F&B management software, POS).
• Preferably a graduate of a recognized hotel/catering/culinary school.
• Understanding of the foundation of guest service; ability and willingness to deliver outstanding service to our guests. 
• Personable communicator with outstanding social skills and a warm, friendly, and caring personality. 
• Ability to continuously surprise and delight guests throughout their cruise experience. 
• Commitment to establish and maintain courteous and professional working relationships in a diverse cultural environment.

Job Benefits

Embark on a career adventure like no other! As part of the Princess Cruises team, you’ll enjoy:

• A competitive salary package.
• Your comfortable double cabin - your space to relax and recharge.
• Company-paid travel to and from the ship, so you can focus on the journey ahead.
• Access to exclusive areas and benefits onboard (depending on the rank and occupational group).
• A vibrant recreation and welfare program designed to support your well-being and work-life balance.
• Access to exceptional learning and development opportunities to grow your skills and advance your career.
• The chance to travel the world, exploring exciting destinations while doing what you love.
• A welcoming, inclusive, and dynamic work environment where your contributions are valued.

Join us and become part of a global team that’s passionate about delivering unforgettable experiences—both for our guests and for one another.