Suite Experience Concierge

Department: Guest Svc

Employment Type: Fixed Term Contract

Description

Set a course for adventure with Princess Cruises!

As one of the world's leading cruise brands and an employer of choice in the industry, Princess Cruises offers exciting career opportunities aboard a fleet recognized for exceptional guest experiences and innovation at sea.

Our teammates represent more than 60 nationalities and bring diverse talents, perspectives, and experiences to life every day. Together, we create memorable moments for guests while building rewarding careers in a supportive, inclusive, and globally connected environment.

At Princess Cruises, we are passionate about delivering exceptional service and creating unforgettable experiences. We are looking for individuals who share our commitment to excellence, thrive in a team environment, and take pride in making a positive impact on our guests and fellow teammates.

As part of the Princess family, you'll enjoy competitive benefits, professional development opportunities, international career pathways, and the unique opportunity to explore some of the world's most breathtaking destinations.

Key Responsibilities

• Ensures full ownership and accountability for the Concierge Lounge to flawlessly deliver an elevated experience consistently to our high-value guests. Continuously maintaining the appropriate ambiance for the lounge in accordance with the time of day or event.
• Proactively contacts the suite and VIP guests upon arrival and continues to contact them throughout the cruise providing an elevated guest experience. 
• Upon embarkation, ensure the appropriate welcome letter and collateral has been provided to each Suite & VIP guest and set up as per the company brand standard.
• Identifies Suite & VIP guest preferences and anticipates needs by observing, and actively listening; using tools such as Guest View to communicate information to the wider team.  
• Communicates confirmation of reservations & bookings with relevant onboard teams, ensuring each department is aware of any preferences or special occasions. 
• Plans, organizes and supervises the Suite Welcome party & daily cocktail hours, including preparation/setup and all other requirements.
• Communication and collaboration with the Food & Beverage department to ensure consistent quality and a variety of offerings are available to Suite guests, appropriate to the time of day.
• Ensures the cleanliness and maintenance of the Concierge Lounge is kept to an impeccable standard. 
• Provides destination recommendations such as excursions, restaurants, key sights, and travel information. Continually researching and learning all experiences available on the cruise itinerary.
• 1Owns any suite & VIP guest-reported issues and ensures appropriate and timely resolution, keeping the leadership team informed of empowerment tools utilized.
• Coordinates a smooth disembarkation process and water shuttle operation, providing priority and escorting of guests. 
• Ensures head of departments are aware of any Suite Guest requested events or large dinner parties, reservations would be appropriate and make necessary arrangements. 
• Ensures effective and correct use of empowerment tools as service recovery.

Skills, Knowledge & Expertise

• Bachelor's Degree - In Hospitality Mgt, Business Admin, Marketing, Business preferred.
• A minimum of +2 years of progressive management experience in a leading hospitality setting with concierge experience in Guest Services.
• Cruise ship experience is strongly preferred.
• Extensive experience and knowledge in all aspects of hotel/cruise ship concierge operations within the US/Worldwide. 
• Strong customer service and well-developed problem-solving skills.
• Ability to work in large international teams.
• Effective communication skills.
• Fluent English language skills both verbal and written. Knowledge of additional languages is strongly preferred.

Job Benefits

Embark on a career adventure like no other! As part of the Princess Cruises team, you’ll enjoy:

• A competitive salary package.
• Your own comfortable double cabin - your private space to relax and recharge.
• Company-paid travel to and from the ship, so you can focus on the journey ahead.
• Access to exclusive areas and benefits onboard (depending on the rank and occupational group).
• A vibrant recreation and welfare program designed to support your well-being and work-life balance.
• Access to exceptional learning and development opportunities to grow your skills and advance your career.
• The chance to travel the world, exploring exciting destinations while doing what you love.
• A welcoming, inclusive, and dynamic work environment where your contributions are valued.

Join us and become part of a global team that’s passionate about delivering unforgettable experiences—both for our guests and for one another.