Rooms Division Supervisor (Japanese Speaking)

Department: Rooms Division

Employment Type: Fixed Term Contract

Description

Set a course for adventure with Princess Cruises!

As one of the world's leading cruise brands and an employer of choice in the industry, Princess Cruises offers exciting career opportunities aboard a fleet recognized for exceptional guest experiences and innovation at sea.

Our teammates represent more than 60 nationalities and bring diverse talents, perspectives, and experiences to life every day. Together, we create memorable moments for guests while building rewarding careers in a supportive, inclusive, and globally connected environment.

At Princess Cruises, we are passionate about delivering exceptional service and creating unforgettable experiences. We are looking for individuals who share our commitment to excellence, thrive in a team environment, and take pride in making a positive impact on our guests and fellow teammates.

As part of the Princess family, you'll enjoy competitive benefits, professional development opportunities, international career pathways, and the unique opportunity to explore some of the world's most breathtaking destinations.

Key Responsibilities

• Ensure Company and Public Health standards of housekeeping, sanitation, maintenance, and related services are consistently upheld across guest and teammate public areas, as well as guest and officers’ staterooms.
• Co-own and monitor Housekeeping performance through the Quality Assurance strategy, using company standards and KPIs to drive continuous improvement.
• Conduct daily inspections to verify cleanliness, sanitization, presentation, and timely readiness of all assigned guest and teammate public areas.
• Drive and optimize the use of OCEAN Hospitality and GuestView Housekeeping tools to enable the team to deliver truly personalized service to guests, including Japanese-speaking guests.
• Take overall accountability for the Housekeeping operation in guest and teammate public areas and guest/officer rooms, including proactive problem resolution and ownership of all Service Excellence–related guest inquiries.
• Regularly review guest feedback, the Service Excellence platform, and OBE information to identify trends, address issues, and prevent any negative impact on the guest experience.
• Oversee guest group activities and room/public area set-ups, ensuring all arrangements meet brand standards, safety requirements, and agreed timeframes.
• Identify and communicate furnishing, repair, and replacement needs to the Assistant Rooms Division Manager (guest and teammate public areas) and Rooms Division Manager (officer and guest rooms).
• Consistently exceed Housekeeping targets by fostering a personalized, guest- and teammate-centric culture, reducing friction points, and mitigating negative surprises throughout the voyage.
• Champion the use of Princess MedallionClass products, services, and applications to enhance engagement and deliver a seamless guest and teammate experience.
• Embed accountability and ownership of the Service Excellence philosophy within the team, coaching supervisors and teammates to uphold standards.
• Support teams in providing timely, effective, and personalized resolutions to guest concerns, with a focus on driving down ship-specific post-cruise complaints.
• Partner closely with the Rooms Division Manager, Assistant Rooms Division Manager, and other shipboard leaders to share best practices, improve operational efficiency, and support cross-departmental collaboration.

Skills, Knowledge & Expertise

• Professional Experience: Minimum two (2) years of Housekeeping experience in a supervisory role within a premium hotel, resort, or cruise ship environment.
• Public Health & Compliance: Clear understanding of Public Health, environmental, and safety requirements related to the servicing of guest and public areas (e.g. USPH or equivalent standards).
• Operational Excellence: Strong knowledge of housekeeping procedures, standards, and equipment, with the ability to plan, prioritize, and follow up to ensure consistently high levels of cleanliness and presentation.
• People Leadership: Proven ability to supervise, coach, and motivate a diverse, multicultural team, providing clear direction, feedback, and support.
• Communication Skills: Excellent command of the English language, both verbal and written, with the confidence to interact with guests, teammates, and senior leaders.
• Japanese Language Skills: Good command of Japanese, both verbal and written, with the ability to support and engage Japanese-speaking guests and teammates.
• Guest Service Focus: Deep understanding of the foundations of customer service and a strong commitment to delivering outstanding, personalized service to every guest.
• Problem Solving: Ability to remain calm, professional, and solution-focused under pressure, using sound judgment to resolve issues quickly and effectively.
• Adaptability: High level of resilience and flexibility, with the ability to adapt to changing priorities, operational needs, and multicultural environments.
• Personal Characteristics: Warm, friendly, and caring personality; motivated to excel; willing to embrace Company values and Service Credo; and committed to continuously displaying genuine care for guests and teammates.

Additional Information

This position involves regular physical activity, including standing for extended periods and lifting or moving heavy items in line with operational requirements.

Embark on a career adventure like no other! As part of the Princess Cruises team, you’ll enjoy:

· A competitive salary package.

· Your own comfortable double cabin - your private space to relax and recharge.

· Company-paid travel to and from the ship, so you can focus on the journey ahead.

· Access to exclusive areas and benefits onboard (depending on the rank and occupational group).

· A vibrant recreation and welfare program designed to support your well-being and work-life balance.

· Access to exceptional learning and development opportunities to grow your skills and advance your career.

· The chance to travel the world, exploring exciting destinations while doing what you love.

· A welcoming, inclusive, and dynamic work environment where your contributions are valued.

Join us and become part of a global team that’s passionate about delivering unforgettable experiences—both for our guests and for one another.