Teen Activities Coordinator

Department: Youth Staff

Employment Type: Fixed Term Contract

Reporting To: Youth Manager

Description

Set a course for adventure with Princess Cruises!

As one of the world's leading cruise brands and an employer of choice in the industry, Princess Cruises offers exciting career opportunities aboard a fleet recognized for exceptional guest experiences and innovation at sea.

Our teammates represent more than 60 nationalities and bring diverse talents, perspectives, and experiences to life every day. Together, we create memorable moments for guests while building rewarding careers in a supportive, inclusive, and globally connected environment.

At Princess Cruises, we are passionate about delivering exceptional service and creating unforgettable experiences. We are looking for individuals who share our commitment to excellence, thrive in a team environment, and take pride in making a positive impact on our guests and fellow teammates.

As part of the Princess family, you'll enjoy competitive benefits, professional development opportunities, international career pathways, and the unique opportunity to explore some of the world's most breathtaking destinations.

Key Responsibilities

We are seeking a dynamic Teen Activities Coordinator to support the Youth Activities Manager in delivering a guest-centric youth and family experience. The ideal candidate will play a key role in creating engaging, memorable activities for teens and families, while ensuring a culture of service excellence, safety, and health. This position is a fantastic opportunity for someone passionate about inspiring youth, fostering teamwork, and contributing to an exceptional guest experience.

Key Responsibilities include:

• Consistently exceed Youth and Family Experience targets by promoting a personalized, guest-centric culture.
• Foster a culture that drives guest satisfaction, service excellence, and employee engagement.
• Inspire the Youth Staff team, ensuring accountability for delivering outstanding programming.
• Utilize Princess MedallionClass products, services, and applications to enhance the guest experience.
• Partner with the Youth Activities Manager to ensure the effective delivery and execution of youth programs.
• Oversee all aspects of the Teen Program, ensuring consistent quality and an engaging environment for teens and families.
• Identify and communicate guest feedback, complaints, and requests, ensuring a timely response to any issues.
• Support operational efficiencies and share best practices with the team.
• Uphold company and public health standards for all youth programming.
• Maintain a visible presence in the youth centers, supporting staff and participants and ensuring a safe environment.
• Manage and monitor inventory of program supplies and equipment, ensuring efficient use and timely procurement needs.

Skills, Knowledge & Expertise

• Degree or diploma in Education, Recreation, Child Development, Hospitality, or a related field preferred.
• CPR and First Aid certification required (or willingness to obtain prior to embarkation).
• Child safeguarding training or certification is a strong asset.
• Minimum 2 years of experience in youth programming, education, or recreational leadership, with at least 1 year in a supervisory role.
• Proven track record of successfully implementing and managing Youth Staff programs.
• Proficiency in MS Office (PowerPoint, Word, Excel, Teams).
• Familiarity with MedallionClass or similar guest engagement platforms is an advantage.
• Strong leadership skills with previous experience managing international teams.
• Excellent communication skills, fluent in English (both written and spoken).
• Passionate about working with teens and families, creating meaningful and memorable experiences.
• Exceptional people skills with a warm, friendly, and caring personality.
• Strong guest service orientation, with the ability to consistently exceed guest expectations.
• Ability to handle guest feedback and concerns with professionalism and empathy.
• Ability to establish and maintain professional working relationships in a diverse cultural environment.

Job Benefits

Embark on a career adventure like no other! As part of the Princess Cruises team, you’ll enjoy:

• A competitive salary package.
• Your comfortable single cabin - your space to relax and recharge.
• Company-paid travel to and from the ship, so you can focus on the journey ahead.
• Access to exclusive areas and benefits onboard (depending on the rank and occupational group).
• A vibrant recreation and welfare program designed to support your well-being and work-life balance.
• Access to exceptional learning and development opportunities to grow your skills and advance your career.
• The chance to travel the world, exploring exciting destinations while doing what you love.
• A welcoming, inclusive, and dynamic work environment where your contributions are valued.

Join us and become part of a global team that’s passionate about delivering unforgettable experiences—both for our guests and for one another.