Shore Excursion Staff
- Datum:
- 18. Juli 2025
- Arbeitgeber:
- MSC Cruises
- Kategorie:
- Reiseleiter-Jobs für Landausflüge
- Gehalt:
- Nicht angegeben
Where passion meets opportunity
The best of your adventures is the one you have yet to sail!
Your Purpose
As a Shore Excursion Staff member, you will be the connection between our guests and their unforgettable onshore experiences. From assisting in planning excursions to delivering exceptional service, you’ll ensure our guests create memories to last a lifetime. Your passion for travel, exploration, and customer satisfaction will shine as you curate and support onshore activities in the world's most stunning destinations.
Your Impact
As a Shore Excursion Staff member, you will play an essential role in ensuring our guests enjoy exceptional onshore experiences. Your expertise and enthusiasm will guide guests in choosing excursions that align with their interests, providing recommendations and personalized assistance. By managing bookings, addressing inquiries, and offering real-time support, you’ll ensure each guest’s journey is seamless and memorable. Your ability to solve challenges with professionalism and poise will be key in maintaining the smooth operation of our excursions. Above all, your commitment to delivering unparalleled service will contribute to creating unforgettable memories for our guests, creating trust and loyalty that reflect our company’s values.
Your Journey So Far
To succeed in this role, you’ll need:
Tourism or Customer Service Expertise: You have at least one year of experience in the tourism industry or customer-facing roles.
Language Proficiency: Fluent English and at least two additional European languages (e.g., French, German, Italian, Spanish) are a must to connect effectively with our diverse guests.
Guest-Focused Mindset: You have a passion for delivering exceptional service and resolving guest inquiries with professionalism and care.
Adaptability: Thriving in a dynamic and multicultural environment, you’re ready to travel and work aboard our ships.
Knowledgeable: Familiarity with destinations, local cultures, and attractions is a strong advantage.
Your Essentials
To succeed in this role, you’ll need:
Communication Skills: Outstanding verbal and written communication skills in English and additional European languages.
Team Player: Collaborate effectively with colleagues from around the world to deliver seamless operations.
Organizational Skills: Efficiently manage time, prioritize tasks, and adapt to daily schedules.
Customer-Centric Approach: A commitment to understanding and exceeding guest expectations.
Our commitment
We are committed to building a future that values diverse perspectives, embraces the world beyond borders, and fosters an inclusive environment where every individual feels valued, respected and empowered to be their authentic selves. Our commitment extends to taking meaningful, measurable actions that have a long-term positive impact on our guests, our employees and our planet.
Ready to turn your passion into something extraordinary? Join us at MSC Cruises, where new opportunities await. Apply today to be part of a global team that is pushing boundaries and achieving something remarkable. Your journey starts here!
MSC Cruises
JOIN US AND SEE HOW MUCH YOU CAN GROW!
MSC Cruises has grown exponentially since 2003. In such a short time, we have built a fleet of 21 modern and most environmentally advanced ships!
With our constant expansion, our fleet will grow in capacity with the arrival of eight new ships in three different classes by 2027.
One of our latest ships – MSC World Europa – was delivered in 2022, inaugurating the World Class. It is our largest cruise ship to date, with a capacity of over 6,700 passengers, served by more than 2,000 crew members.
In 2022 we also inaugurated the MSC Seascape which features new immersive high-tech entertainment with innovative technology that provides guests with endless leisure options.
From 2023 MSC Cruises will enter the Luxury segment by launching its first of four Explora Journeys ships. The ships will be equipped with the best and latest environmental technology and bestowed with a highly-innovative design.
Career Opportunities
With four new mega-ships and four Luxury ships to be built and delivered between 2023 and 2027, the biggest and most important challenge for MSC Cruises is to find, recruit and train a high number of new crew members needed to provide the service, fun and safety that have become hallmarks of MSC Cruises.
This massive project is already well under way. The Human Resources Team is not only working to recruit the best talents but is also visiting our manning agencies and hiring partners around the world to ensure that the right people and facilities are in place to prepare this ‘army’ of new crew members for their life at sea.
We need motivated and ambitious crew members who work with passion and understand the value of a smile.
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