Activity Manager

Department: Activity Team

Employment Type: Fixed Term Contract

Description

Set a course for adventure with Princess Cruises!

As one of the world's leading cruise brands and an employer of choice in the industry, Princess Cruises offers exciting career opportunities aboard a fleet recognized for exceptional guest experiences and innovation at sea.

Our teammates represent more than 60 nationalities and bring diverse talents, perspectives, and experiences to life every day. Together, we create memorable moments for guests while building rewarding careers in a supportive, inclusive, and globally connected environment.

At Princess Cruises, we are passionate about delivering exceptional service and creating unforgettable experiences. We are looking for individuals who share our commitment to excellence, thrive in a team environment, and take pride in making a positive impact on our guests and fellow teammates.

As part of the Princess family, you'll enjoy competitive benefits, professional development opportunities, international career pathways, and the unique opportunity to explore some of the world's most breathtaking destinations.

Key Responsibilities

• Lead, coach, and develop the Activity team (including Activity Staff, DJ, and other entertainment teammates) to deliver a safe, fun, and consistently elevated guest experience across all activity and entertainment venues.
• Plan, coordinate, and host the onboard activity program in alignment with the Cruise Director, ensuring all events are engaging, well-paced, and delivered to Princess Cruises’ brand standards.
• Emcee and host activity events with confidence and charisma, role‑modelling exceptional stage presence and guest engagement for the wider team.
• Own the consistency and quality of the activity product, ensuring every guest interaction meets or exceeds Service Excellence standards and supports First Contact Resolution.
• Champion the Service Excellence philosophy by proactively resolving guest concerns, logging service recovery interactions and Guest Experience Moments (GEMS), and using feedback to continuously improve the program.
• Collaborate closely with the Cruise Director and other Entertainment leaders to ensure activity, entertainment, and recreation spaces operate in line with guest needs and complement the broader entertainment schedule.
• Monitor guest flow and venue usage during activities, adjusting programming, staffing, and layouts as needed to optimize efficiency, safety, and overall guest satisfaction.
• Ensure all Activity Staff are fully trained on safety, emergency, and operational protocols, and that they confidently apply these in daily operations.
• Maintain accurate records of safety checks, maintenance needs, and operational logs for all activity and recreation spaces, promptly raising and tracking Service Orders in AIMS where required.
• Conduct regular inspections of activity and recreation venues and attractions, ensuring they are safe, well‑maintained, and compliant with internal and external regulations.
• Schedule and manage Activity team staffing levels to ensure all venues and activities are appropriately covered by trained team members, balancing guest demand with safe operations.
• Use the Performance Partnership System to set clear expectations, provide regular feedback, and support the personal and professional development of direct reports.
• Hold frequent one‑to‑one and team meetings to build trust, share updates, recognize top performers, and align the team around guest experience priorities.
• Plan and deliver ongoing training and rehearsal sessions to build the team’s hosting skills, product knowledge, and safety awareness.
• Maintain accurate inventory of activity equipment and supplies, ensuring items are in good working order and available to support the full activity program.
• Ensure all Activity team operations comply with HESS-MS and company policies, actively promoting a culture of safety, environmental stewardship, and regulatory compliance.
• Support shipboard emergency procedures and perform assigned duties as outlined in the ship’s Emergency Response Plan.

Skills, Knowledge & Expertise

• Proven experience in leading guest-facing activities, events, or entertainment programs in a hospitality, cruise, resort, or leisure environment, with a strong track record of delivering exceptional guest experiences.
• Deep understanding of guest experience principles, including Service Excellence, First Contact Resolution, and creating memorable, inclusive experiences for guests of all ages and abilities.
• Confident, charismatic, and engaging stage presence, with the ability to host, emcee, and present in front of large audiences in a natural, entertaining, and approachable style.
• Strong leadership skills with the ability to build, motivate, and develop large, diverse, and multicultural teams in a fast-paced, live-operations environment.
• Demonstrated experience in coaching, feedback, and performance management, including setting goals, conducting regular check-ins, and supporting teammates’ personal and professional growth.
• Excellent communication skills in English, both verbal and written, with the ability to adapt tone and style for different audiences and situations.
• Strong organizational and planning skills, with the ability to manage multiple events, venues, and priorities simultaneously while maintaining high standards of safety and guest satisfaction.
• Sound judgment and problem-solving abilities, with the confidence to make real-time decisions, adjust plans, and resolve guest issues calmly and effectively.
• Good understanding of health, safety, and environmental standards (e.g. HESS-MS), with a commitment to maintaining safe operations across all activity and recreation spaces.
• Comfort with using digital tools and platforms (such as service logging systems and scheduling or inventory tools) to plan, record, and improve activity operations.
• High level of personal professionalism, resilience, and emotional intelligence, with the ability to role‑model company values and maintain a positive attitude under pressure.
• Genuine passion for hospitality, entertainment, and creating unforgettable experiences, with a warm, approachable, and guest-focused personality.
• Previous shipboard or remote-living experience is an advantage but not essential.
• Ability to meet all role-related medical, visa, and travel requirements, and to commit to working and living onboard for the duration of the contract.

Job Benefits

Embark on a career adventure like no other! As part of the Princess Cruises team, you’ll enjoy:

• A competitive salary package.
• Your own comfortable single cabin - your private space to relax and recharge.
• Company-paid travel to and from the ship, so you can focus on the journey ahead.
• Access to exclusive areas and benefits onboard (depending on the rank and occupational group).
• A vibrant recreation and welfare program designed to support your well-being and work-life balance.
• Access to exceptional learning and development opportunities to grow your skills and advance your career.
• The chance to travel the world, exploring exciting destinations while doing what you love.
• A welcoming, inclusive, and dynamic work environment where your contributions are valued.

Join us and become part of a global team that’s passionate about delivering unforgettable experiences—both for our guests and for one another.