Asst Photo Manager

Department: Photo

Employment Type: Fixed Term Contract

Reporting To: Photo Video Manager

Description

Set a course for adventure with Princess Cruises!

As one of the world's leading cruise brands and an employer of choice in the industry, Princess Cruises offers exciting career opportunities aboard a fleet recognized for exceptional guest experiences and innovation at sea.

Our teammates represent more than 60 nationalities and bring diverse talents, perspectives, and experiences to life every day. Together, we create memorable moments for guests while building rewarding careers in a supportive, inclusive, and globally connected environment.

At Princess Cruises, we are passionate about delivering exceptional service and creating unforgettable experiences. We are looking for individuals who share our commitment to excellence, thrive in a team environment, and take pride in making a positive impact on our guests and fellow teammates.

As part of the Princess family, you'll enjoy competitive benefits, professional development opportunities, international career pathways, and the unique opportunity to explore some of the world's most breathtaking destinations.

Key Responsibilities

The Assistant Photo Manager supports the Photo Manager in leading the Photo Department and its day-to-day operations, driving revenue performance, delivering high-quality guest experiences, and ensuring the team meets both financial goals and Net Promoter Score (NPS) targets. This is a hands-on leadership role that combines creative, operational, and business management skills. 

• Support the Photo Manager in motivating, training, and supervising a diverse team of photographers.
• Ensure all team members understand their roles and are equipped with the tools and knowledge to succeed.
• Coach and develop teammates using real-time feedback and performance data, promoting continuous growth and learning.
• Act as a liaison between the team and the Photo Manager and assist in planning work schedules and rotations.
• Drive photo revenue by supporting teammates in achieving image capture, conversion, and sales targets.
• Collaborate with the Photo Manager to analyze voyage performance, make recommendations, and implement corrective actions when needed.
• Ensure all photo operations (Gallery, Studio, Lab) run smoothly and are visually aligned with corporate standards.
• Maintain and report on inventory, sales performance, and end-of-cruise results.
• Uphold brand standards for all photo products and services, ensuring professional presentation and high guest satisfaction.
• Actively participate in photo shoots, setting a standard for quality and guest interaction.
• Coach the team on customer service excellence, conflict resolution, and sales techniques.
• Respond quickly and professionally to guest feedback and concerns.
• Monitor and maintain all photo equipment to ensure functionality and availability at all times.
• Oversee loss prevention measures, equipment usage, and proper storage in accordance with company policy.
• Support the manager in tracking product inventory and ensuring accurate documentation and reporting.

Skills, Knowledge & Expertise

• College diploma or equivalent work experience, 2-4 years in a cruise ship staff photographer position. Knowledge of digital photography workflow/commercial printing software.
• Experience and knowledge in aspects of Photo hotel/cruise ship operations within the US/Worldwide. Including knowledge in Digital Photography equipment, processing/printing equipment, PC’s & Photoshop. 
• Prior team leadership or supervisory experience in a photo-related or guest-facing environment.
• Strong knowledge of onboard photo operations, including gallery, studio, and lab functions.
• Demonstrated ability to drive revenue and achieve NPS and performance targets.
• Ability to analyze data, report on results, and take corrective action when needed.
• Skilled in managing inventory, maintaining equipment, and resolving technical issues.
• A positive, proactive, and adaptable mindset with excellent organizational skills.
• Exceptional communication and interpersonal skills with a warm, guest-centric personality.
• A driven leader who excels at motivating and coaching the team to deliver memorable experiences.
• Models the company’s core values and service credo in every interaction.
• A creative thinker, constantly looking for ways to improve processes, products, and guest satisfaction.
• Comfortable multitasking and adapting to a variety of onboard circumstances with a “can-do” attitude.

Job Benefits

Embark on a career adventure like no other! As part of the Princess Cruises team, you’ll enjoy:

• A competitive salary package.
• Your comfortable double cabin - your space to relax and recharge.
• Company-paid travel to and from the ship, so you can focus on the journey ahead.
• Access to exclusive areas and benefits onboard (depending on the rank and occupational group).
• A vibrant recreation and welfare program designed to support your well-being and work-life balance.
• Access to exceptional learning and development opportunities to grow your skills and advance your career.
• The chance to travel the world, exploring exciting destinations while doing what you love.
• A welcoming, inclusive, and dynamic work environment where your contributions are valued.

Join us and become part of a global team that’s passionate about delivering unforgettable experiences both for our guests and for one another.