A/V Operator/Technician - Sound | Azamara Cruises

ABOUT RWS GLOBAL

RWS Global is the world leader in groundbreaking live moments across entertainment and sports, creating customized guest experiences spanning theatrical productions, live events, immersive destinations, multimedia, consumer products and more.

RWS Global is headquartered in New York, London, Cincinnati, Shanghai, Orlando and Sydney with dedicated RWS Studios in NYC and the UK to serve its vast talent pipeline and client base. With a focus on entertainment and sports experiences, RWS Global serves major brands and corporations, theaters, cruise lines, sports properties, live venues, parks, resorts and more. Offering end-to-end services from ideation to operations, RWS Global’s team of world-class designers, creators, producers and visionary talent provide unrivaled scale, producing over one million live moments every day and employing over 8,000 individuals and performers worldwide.

The RWS Global roster of clients includes Apple, Azamara, The Coca-Cola Company, Commonwealth Games, Crayola, Europa-Park Resort, Ferrari World Abu Dhabi, The FRIENDS™ Experience by Original X Productions, Hard Rock Resorts, Hershey Entertainment & Resorts, Holland America Line, Iberostar Hotels & Resorts, International Cricket Council, Invictus Games, Lionsgate, MSC Cruises, Roompot, Rugby World Cup, Six Flags, Space Center Houston, TUI Group, Vera Wang, Warner Bros., Disney’s The Lion King on Broadway, Chicago the Musical, Christmas Spectacular Starring the Radio City Rockettes and more. For more information, visit rwsglobal.com.

JOB SUMMARY

The A/V Technician – Sound is responsible for the effective operation of all audio systems for assigned venues and related operations. Reporting to the A/V Manager, this role is responsible for mixing and operating all events and performances, as well as general maintenance of the audio systems

In partnership with the A/V Technician – Lighting & Video / A/V Manager, the A/V Technician – Sound ensures the safe setup, operation, troubleshooting, and maintenance of audio systems and related technical equipment used by cast and crew within assigned venues. The role actively participates in all show installations, setups, strikes, and changeovers.

The A/V Technician – Sound serves as part of the technical crew for the venue as required and may operate multiple show tracks, including Sound, Deck, and Lighting, to support smooth and professional execution of events, rehearsals and performances.

KEY TASKS

Role & Responsibilities:

Professional Standards & Conduct:

• In accordance with Azamara Cruises’ Go Further Standards, conduct oneself in a professional and courteous manner at all times. This includes physical and verbal interactions with guests, fellow shipboard employees, and behavior in guest-contact and crew areas.
• Audio Operations & Technical Execution:
• Operate, maintain, and troubleshoot all sound systems across assigned entertainment venues for rehearsals, shows, special events, and other onboard activities.
• Design and/or implement sound and stage effect designs for shows and events, as required.
• Create and maintain backup vocal tracks for singers during production show changeovers and on an ad‑hoc basis, as required.
• Set up and assume responsibility for the projection of films, video movies, and other assigned media playback.

Troubleshooting & Equipment Care:

• Act as an audio-visual troubleshooter to resolve equipment or stage-related issues as delegated by the A/V Manager.
• Report any equipment requiring repair or replacement to the A/V Manager and RWS Global in accordance with established procedures.

Collaboration & Guest Entertainer Support:

• Meet with guest entertainers and external groups to review and fulfill audio requirements for upcoming rehearsals, performances, and events.
• Maintain working knowledge of the ship’s standard operating procedures in order to assist guests and crew withngeneral inquiries.

Meetings, Training & Compliance:

• Attend all required meetings, trainings, courses, and work‑related activities.
• Participate in all mandatory crew and guest safety drills as required.

Please Note: All work performed in this role is the property of Azamara Cruises and/or RWS Global. This includes all material, whether intellectual or artistic in nature, and includes programming of controllers; creation of graphics, both raw and edited video; lighting or sound cues/programming; rigging cues/programming; computer programs/routines/files, and any other work done for or utilized by Azamara Cruises/RWS Global. There is no additional compensation for such work.

Qualifications & Skills:

• Education & Professional Experience:
• Bachelor’s degree in Theatre (Production or Technical) or equivalent in-field experience.
• Minimum of one (1) year of experience in audio-visual functions within an upscale hotel, resort, cruise ship, entertainment, or recreational industry (shipboard experience preferred).
• Cruise line or touring experience preferred but not required.
• Demonstrated proficiency with digital mixing consoles and QLab.

Technical & Professional Skills:

• Working knowledge of technical equipment, including sound, lighting, and video systems (automation and rigging experience a plus).
• Ability to analyze and evaluate technical support needs for various events and performances.
• Intermediate computer software skills.
• Strong problem-solving, organizational, and decision-making abilities.

Communication & Interpersonal Skills:

• Excellent verbal and written communication skills.
• Superior customer service, team-building, and conflict-resolution skills.
• Ability to communicate effectively with multiple onboard departments and understand how the entertainment team integrates into the larger operation.

Work Style & Professionalism:

• Ability to remain professional and effective in high-stress environments with tight deadlines while maintaining high-quality product.
• Willingness to think quickly, adapt to changing needs, and assist outside the direct scope of work when required.
• Openness to learning new skills to support team and organizational success.
• Comfortable working across multiple venues and learning multiple show and event tracks as needed.
• Strong work ethic, positive attitude, and excellent time-management skills.

Language:

• Fluency in spoken and written English.
• Ability to read and write English in order to understand and interpret written procedures; give and receive instructions verbally and in writing; and effectively present information and respond to questions from guests, supervisors, and coworkers.
• Ability to speak additional languages such as Spanish, French, or German is preferred.

Physical Requirements:

• Ability to work at height using harnesses, Genies, and ladders.
• Ability to stand for long periods of time and consistently lift up to 50 lbs / 25 kg in fulfillment of job responsibilities.
• Specific vision abilities required, including close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Physically able to participate in emergency lifesaving procedures and drills, including full use and range of motion of arms and legs, and full visual, verbal, and hearing abilities to give and receive instructions in emergency situations, including lifeboat operations.
• Ability to learn and comply with all onboard safety regulations as outlined in the ship’s Safety Management System.
• Ability to successfully complete the required pre-employment medical screening, including comprehensive vaccination requirements.

Shipboard Employment Requirements:

• Ability to work seven (7) days per week for contract periods of up to six (6) to eight (8) months.
• Comfortable living and working in close quarters with coworkers from varied backgrounds.
• Valid passport with a minimum of seven (7) months remaining beyond the contract end date.
• Possession of or ability to acquire a Seaman’s book.
• Ability to obtain all required visas for the ship’s sailing itinerary.
• Completion of required STCW training prior to embarkation.

Please Note: While this is intended to be an accurate description of the job, this is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the position. In addition to the listed duties above, team member performs any additional duties, as assigned by leadership.

ROLE BENEFITS:

• Food & lodging included
• Double occupancy cabin
• Select privileges in guest dining facilities
• Upon embarking the ship, reimbursement for visas and select pre-employment medical exam expenses

DIVERSITY AND INCLUSION STATEMENT

DIVERSE IS WHO WE ARE
Way more than a box to check, diversity is core to RWS Global culture. We value it, promote it, protect it and hire it. All differences are welcome here. We know for a fact that each employee’s individual background, life experiences, knowledge, self-expression, and capabilities are a contribution to our culture, as well as our reputation and achievements. So, bring all of who you are, no questions asked.