Shopping Consultant (Sales Advisor)
- Datum:
- 15. November 2026
- Arbeitgeber:
- Costa Crociere
- Kategorie:
- Jobs im Einzelhandel
- Gehalt:
- Nicht angegeben
We are Costa
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Our Opportunities It’s an exciting journey we’re all on. What makes it possible is our unwavering ambition for excellence. Our enthusiasm, creativity and passion. We believe in people and in the value of their skills and experiences, which are at the heart of how we attract and recruit talent. Together, our 17,000+ diverse, multicultural global community is driven by the desire to create meaningful human connections. Shipside Careers Shoreside Careers Explore Your PotentialOpen opportunities
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Meet Us At Costa, our people are the heart of everything we do. Meet passionate individuals who bring our values to life every day, on board and shoreside. Their stories reflect the spirit, ambition, and shared journey that make Costa more than a workplace: a place to grow, connect, and thrive together. Our People EventsOur Recruiters
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LIFE @COSTA For us, work is far more than just a job. It’s a shared journey built on passion and meaningful connections. We genuinely care about our people, offering a holistic wellness program, mental health seminars, enriching activities, and lively social events both on board and ashore. It’s all about creating an environment where everyone feels supported, inspired, and part of something extraordinary.Our Wellbeing
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SearchAre you ready to turn your sales expertise intounforgettable guest experience while driving commercialsuccess onboard? Drive success, Live your ambition.
What You Will Do
Customer Relationship & Guest Experience
- Build trusted relationships with guests, acting as their onboard consultant and point of reference.
- Understand guest needs and use engaging storytelling to inspire guests and enhance their cruise journey.
Consultative Selling & Revenue Growth
- Recommend the right product, service or experience at the right moment, through a consultative approach.
- Maximize revenue through cross-selling and up-selling opportunities.
- Overcome objections, guide purchasing decisions and successfully close sales.
Commercial Excellence & Business Impact
- Apply retail best practices, including visual merchandising, process optimization and asset protection.
- Monitor sales targets and support onboard departments in achieving their commercial goals.
- Support the development of sales capabilities across onboard teams.
- Actively contribute to revenue meetings, proposing new ideas to drive business growth.
Safety & Professional Standards
- Promote a culture of safety, service excellence and professionalism, ensuring compliance with company health and safety procedures.
Who You Are
Required
- Secondary school diploma or degree in tourism, languages or humanities
- At least 2 year of experience in Retail/Sales, ideally in cross-/up-selling or onboard revenue roles
- Excellent command of English (C1) and knowledge of 2 other languages at minimum B2 level (Italian, French, German, Spanish)
- Good knowledge of MS Office (Word, PowerPoint, Excel)
- Customer-focused and relationship-driven, with a natural ability to build trust and create memorable experiences
- Results-oriented and resilient, motivated to achieve ambitious goals
- Authentic communicator and storyteller, able to inspire and engage with energy and empathy
- Curious, positive and collaborative, comfortable working across departments with a proactive attitude
Nice to Have
- Previous experience on board or in international, multicultural environments
What We Offer
Your life onboard
- International experience combining travel, personal development, and independence
- Travel & logistics: transport covered (flights/trains) for embarkation, disembarkation, and transfers
- Meals & consumption: Free daily buffet meals (breakfast, lunch, afternoon tea, dinner)
- Discounts on onboard restaurants and bars (with possible daily credit)
- Accommodation & services: assigned cabin (single or double) with bathroom
- Cabin cleaning + free laundry service (crew laundrette and uniforms)
- Package delivery service
- Connectivity & tools: Free internet (250 MB/month) + free WhatsApp text
- Discounts on shops, products, hairdresser, and SPA
- Wellbeing & health: Free medical assistance onboard and ashore
- Welfare and wellbeing programs (sports, events, monthly activities)
- Leisure time: Access to gym, lounge, bar, pool, and solarium for crew
- Crew excursions + discounts on guest tours
- Family & friends: Opportunity to host family/friends (min. 30 days/year after 4 months)
Discover Your Benefits
Read MoreWhat We Offer
Your Growth
- Structured onboarding + welcome kit
- Mentorship program with a dedicated mentor
- Clear career path within your department
- Learning Officer for skills development and continuous improvement
- Development model to identify and promote talented individuals
Explore Your Potential
Read MoreWhy Costa
Our community brings together individuals from different parts of the world, fostering connections and collaboration across cultures, enriched by different perspectives and experiences. We are here to bring happiness and provide unforgettable memories and experiences to our guests.
Costa belongs to the Carnival Corporation, the largest cruise company in the world. We are the only Italian cruise company flying the Italian flag, sailing the world’s seas for more than 75 years, offering our guests a unique experience on board and on land.
We are united by a shared passion: to drive success and live their ambition. Whether on board or shoreside, we bring energy, creativity, and a spirit of adventure to everything they do.
Costa is like a world within a world. Onboard and ashore, we are committed to providing equal opportunities to all, regardless of gender, ethnicity, belief, disability, sexual orientation, or any other characteristic that makes us unique. Every individual is valued and respected for who they are.Additional Info
Your Contract
Fixed-term, full-time, onboard.Salary range
Gross annual salary starts from 20.870 € (8 months out of 12).To that amount shall be added variable items, when applicable.Location
On Board
Application deadline
30/11/2026
–
Days leftTime required to submit the application
Approximately 3 minutes
CV Format
PDF, Word or Image format in English or Italian (max 1.5 MB)
E-mail/contact of the recruiting team
(Not for submitting applications)getonboard@costa.it
Further information
Visit our dedicated section ShipsideFAQs – Costa Crociere Careers
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/* widget: Post List */ #uc_post_list_elementor_1cc81Costa Crociere
Costa is the largest Italian travel group and the European number one cruise operator; proudly the only company in the cruise industry sailing the Italian flag.
From the beginning, we operate with passion to make our guests find the most wonderful places to over 250 destinations worldwide in Mediterranean, Northern Europe, the Baltic Sea, the Caribbean, Central and South America, the United Arab Emirates, the Far East, the Indian Ocean, plus Round-the-World cruises, offering them the opportunity to discover countries and to meet different cultures, with respect for their identities.
We enjoy an international environment rich in cultural diversity that is positive, friendly, and welcoming. We are team-oriented and know that diversity of thought and ideas are key to growing personally and professionally.
We are a respected and valued diverse global community of more than 19,000 people representing 70 different countries and cultures. We are young, explorers and pioneers with a passion for making human connections with each other and across the world.
Your career is an exploration of your potential. Embark on your career journey where you explore your talents and skills, and see each accomplishment as a beginning for your next experience.
Are you ready to join?