Onboard Training Specialist – (m/f)

We are looking for a well experienced Onboard Training Specialist (m/f) for a great 4* American Cruise Line with international passengers and great itineraries throughout the world.

Position Summary:

• Oversees ship training center.
• Conducts general training courses including but not limited to Hospitality, Company Orientation, Ship Familiarization, Management Training, and Customer Service Training.
• Responsible for all related record keeping.
• Coordinate and assist with company recognition programs.
• You are also responsible for oversight of on board training budget and supplies, including the Learning Center and all individual computer-based classes and trains between 900 - 1500 active crew members.
• You must be able to lead by example and be passionate about hospitality and customer service driven.
• Previous ship experience would be considered as an advantage.

Essential Functions:

• Conduct training for all generally applicable courses.  Such courses include Company Orientation, Ship Familiarization, New Supervisor/Manager Training, and Hospitality and Service.
• Conducts training sessions using a variety of training methods and styles so to maximize training effectiveness.
• Coordinates a group of departmental trainers to ensure completion of job specific Position Based Training (PBT).
• Conducts training using a variety of media (i.e.: computer, projector, actual models/objects, etc.) and programs in order to ensure optimum effect and retention.
• Utilizes Adult Learning Theory to ensure retention and transfer of learning.
• Develops specialized coursework with the approval and direction of shore side Training and Development.
• Resolves schedule conflicts by negotiating with management, learner and training services.
• Oversees the computer-based training library and is responsible for tracking the use and possession of those materials.

Qualifications:

• Two years of training and/or teaching experience in a business setting is required.
• Must have advanced verbal and written skills in standard American English.
• Intermediate to advanced knowledge in MS Office suite; especially Outlook, Word, Excel and PowerPoint.

Education:

• Bachelor's degree (US system) or equivalent in adult teaching/training/development or a related field.
• Teaching certificate or trainer certification from a reputable institution and/or ESL Certification is preferred

Fluent English is required any additional language would be a plus.