Hostess (m/f/d)

Skills & Education:

We are looking for a well-experienced and qualified German Hostess (m/f/d) for a well-known 4* European Cruise Line with European passengers and with great itineraries throughout the world.

You should have several years of experience in a similar position, ideally combined with previous ship experience on a seagoing vessel - with a wide knowledge in customer care, guest relation and administration skills.

You are responsible for a smooth operation of the assigned Department and the appointed areas.

Your duties will involve, f.e. daily customer care and contact, general guest relation and care, customer complaints, socializing during special events & evening set ups like the Gala Dinner, public announcements and stage appearances with public speaking and microphone use - if needed. You are responsible for all questions concerning the satisfaction of your guests and make sure, that any kind of action that might be needed, is taken in a professional and timely manner.

You should have a friendly approach, a well-groomed appearance and also should have a “hands on” mentality, and be a positive, open minded person. Dealing with high-profile passengers on a daily basis, while keeping the company standard as well as the budget in mind, comes easy to you and you also need to have a very strong administration knowledge. You need to be stress-resistant, flexible and keep a calm mind, even in the most busily times on board.

This position requires fluent German and English - but ideally a multilingual candidates, with ideally 2 more European languages like Dutch, Spanish, French, Italian etc. - also required is a great computer knowledge - preferable Word/Excel/Fidelio/MXP and similar.