Relief Concierge Manager/Travel Coordinator – Luxury Mega Yacht

The World, Residences at Sea, is the finest private mega yacht at sea. We offer the best of the best at every level of our organization. Employees of The World strive for excellence in everything we do.

The Relief Concierge Manager/Travel Coordinator works onboard as Concierge Manager for 2 months and Travel Coordinator for 2 months. Please see summary of each below:

The Concierge Manager manages all aspects of the operation with a focus on communication and acting as a strategic link between TWC onboard and the Destination Services team shoreside.

Responsibilities

• Manage the delivery of all Destination Experiences, transfers, private cars and shuttle services in a consistent manner, ensuring a fully trained escort accompanies all Destination Experiences
• Manages a team of 7 for 4 months out of the year
• Contribute to the development of the onboard product and our commitment to “bringing the destination alive” by creating and delivering events and experiences for Residents and Guests
• Excellent public speaking skills required to oversee and participate in the filming of the daily TV show, ensuring the Concierge segment is filled with pertinent information as well as introducing Port Lectures, delivering presentations at Resident Meetings, etc
• Actively develop and support relationship with Les Clefs d’Or organisation worldwide

The Travel Coordinator is responsible for the creation and development of personalized Overnight, Overland Journeys and multiple night FIT requests for Residents and Guests.

Responsibilities

• Meets with Residents & Guests to gain knowledge and understand their “off the ship” travel needs; designs and arranges highly personalized trips accordingly
• Act as the champion for all FIT requests and Overland Journeys 
• Responsible for ensuring fellow members of The World’s Concierge team are fully versed and knowledgeable on Overland Journey itinerary highlights and attributes including the administration of ad-hoc learning presentations
• Responsible for distribution of all supporting travel materials for each booking made 
• Provide additional support to Residents throughout the planning process up and including post trip follow up

Hiring Requirements

• Minimum of 5 years’ relevant experience in destination travel planning or within the Front Office, Concierge or similar position, on a luxury cruise ship, private club, boutique hotel, luxury hotel or resort and/or destination planning travel and programming
• Extensive worldwide destination knowledge, ports of call and tour-based information 
• Degree in Hospitality Management or related field preferred
• Experience managing a multi-cultural team
• Good computer skills to include Word, Excel and Outlook
• Hands on experience with travel booking and CRM software; knowledge of Peak15 is an asset
• Excellent English skills both written and verbal 
• One additional language (German, French, Italian, Spanish) preferred
• Active membership with Les Clefs d’Or preferred

Along with worldwide travel opportunities, The World offers many other benefits. This position is afforded comfortable, single cabin accommodations, meals, and access to crew facilities such as a crew bar, fitness center, state of the art bicycles and outside seating deck.

At The World we are one team, we are always passionate and caring and we support one another in mutual respect. We have a unified, empowered and strong team culture that values diversity and recognizes, develops and retains talent.