International Hostess

We are looking for German Internatioanal Hostess 

JOB PURPOSE

The International Host provides a personalised customer service, language assistance and translations to guests to enjoy their cruise.

KEY RESPONSIBILITIES

• Maintains the highest level of guest satisfaction by welcoming and socialising with guests, contributing to social events during their cruise;
• Makes public announcements in the languages required and cooperates with the Program Publisher for the translation of the Daily Program & Daily Specials;
• Provides information and proactively offers suggestions and support to our guests;
• Cooperates with the Guest Service Department Documenting in case of complaints, collecting all necessary documents when and if required;
• Supports the Shore Excursions Department acting as a Tour escort when required;
• Hosts and/or participates to various games, quizzes, special events language classes;
• Conducts Orientation talks at the beginning (welcome) and end (farewell) of a cruise and Travel talks on the various destinations;
• Provides full support to the Cruise Consultant in the promotion of MSC loyalty program.

JOB REQUIREMENTS

(skills, competencies, experience)

• Ability to communicate fluently in written and oral GERMAN and English plus one (1) other languages;
• High School Graduated;
• Previous experience in the hospitality industry, in a customer service working environment, at sea or ashore;
• Working knowledge of Office package;
• Ability to establish relationships and to speak in public;
• Strong problem solving skills;
• Flexibility;
• Enthusiastic team player;
• STCW78-2010 certification is compulsory (basic fire fighting, personal survival techniques, elementary first aid, personal security and social responsibility);
• A recognised medical certification is also required before starting to work on board