Senior Waiter (German speaking) f/m

Responsibility

1) Responsible for the workflow in the assigned service area and the related administrative
work, in close cooperation with the supervisors.
2) Create a warm and inviting environment for our guests.
3) Responsible for being knowledgeable about all menu items and accurately taking and
entering guest orders into the system, while ensuring a comfortable and genuine experience
for the guest.
4) To have professional knowledge of food and beverage preparation, service standards, guest
relations and etiquette, and to have knowledge of appropriate table layout, service utensils
and menu items.
5) Provide attentive and individualized service to meet the immediate satisfaction of guest
requests.
6) Set up, clean, and serve tables promptly after use to ensure that guests can be seated on
time.
7) Clean, organize and maintain the designated service station and prepare a mise en place to
ensure that the station is ready when needed.
8) Fulfil side duties such loading, luggage service, embarkation duties.
9) Complete knowledge of all menus presented to guests to answer guests' questions about
ingredients.
10) Responsible for the cleanliness, maintenance and upkeep of all equipment and ship
property used to complete assigned tasks.
11) Prevent breakage and loss of all equipment and use only authorised chemicals in an
approved manner.
12) Always show respect for co-workers and co-operate with all management decisions.
13) Attends ship and departmental meetings as required.
14) Maintain a professional appearance to meet the Grooming Standards.
15) Participate in tasting food and beverages and attend all scheduled training and menu
briefings.
16) Handle guest complaints in a friendly and efficient manner, always ensure guest satisfaction
and ensure that guest complaints and comments are reported to management
17) Active implementation of the philosophy behind the product.
18) Knowledge of the assigned security roll number (from the ship’s articles) and the assigned
duties in case of an emergency.
19) Supervision and training of the strict adherence to all agreed regulations (USPH/HACCP,
ISM/ISO, SQM, TUIC Service standards), especially regarding security, environment, and
hygiene regulations in his/her/diverse area of responsibility.
20) Strict compliance with OPP and COVID19 regulations including trainings and guidance of
the subordinates.
21) Participation in the guest tracking during regular operation by constant monitoring of the
process and conduction of the spot checks.
22) During take-over and shipyard times, additional tasks must be fulfilled if required.

Qualification / Job experience

(1) Qualified training in an hotel or restaurant
(2) Minimum 2 Years job experience as Waiter, possibly in the wine/beverages section, if
possible, onboard a cruise vessel.
(3) Very good knowledge of products and restaurant operations
(4) PH/ HACCP Knowledge
(5) Good command of the German and the English language
(6) Living up to service
(7) Good knowledge of Waiter Order Taking systems (Rescom, MXP)
(8) Good educational background