Guest Services Host for Ambassador Cruise Line

We are pleased to announce we are looking to hire a Guest Services Host  for the Guest Services department, working for Ambassador Cruise Line on board their flagship Ambience.
Ambassador is the first new British cruise line to be launched since 2010 and is here to accompany the next era of travel by blending tradition and innovation for a truly timeless cruise holiday that still makes guests feel right at home.

Apply Today!

Your responsibility will include, but will not be limited to:

• Providing a friendly and efficient service to guests, creating ‘Ambassador Moments’ and leading to total guest and company satisfaction
• Be the ‘socially visible’ event organiser onboard
• Responsible for organising and hosting social events as per Company standard and directed by Guest Experiences Manager
• Host tables and onboard activities as required
• Effectively and efficiently organise the day and evening social event calendar
• Liaise with all relevant department heads to ensure onboard venues are set up as required
• Confidently communicate guest announcements over the onboard PA system
• Support the Guest Services team by effectively responding and resolving guest concerns
• Maintain a visible and social presence onboard the ship at all times
• Escort VIP arrivals and assist with check-in as required
• Ensure thorough knowledge of itineraries to effectively answer guest questions and provide information
• Responsible for the update and maintenance of the onboard library
• Escort Destination Experiences tours if required
• Pre-plan onboard activities for future cruise
• Support Guest Services Ambassadors with embarkation to ensure guests are checked-in courteously and efficiently and receive a positive check-in experience
• Ensure all guest requests are dealt with effectively with appropriate follow-up
• Provide guest assistance in the terminal, when needed, during embarkation and debarkation
• Participate in guest and crew drills according to assigned safety duty and as required by ship’s command
• Arrange personal guest invites to events as required
• Any other duties as reasonably requested by Guest Experiences Manager