Guest Relation Host (m/f/d) - season 2024

Come and join the A-ROSA TEAM!

As a member of our highly motivated crew, you will soon notice that working for A-ROSA is a unique experience. A tasteful ambience, an exciting work environment and a great sense of team spirit: that’s what makes A-ROSA such a fantastic place to work! As a team, we are always there for each other. Everyone helps everyone else; everyone is dedicated and takes on responsibility independently.

Working for A-ROSA means discovering Europe, and not just for our guests. Explore vibrant cities and admire breath-taking scenery with your colleagues. More than 750 employees from over 25 countries work for us on board. Our team speaks German and English, and we think internationally. Both on board and on land, our outlook is international and we foster a spirit of diversity.

Your advantages with A-ROSA

• Swiss employment contract incl. health and pension insurance (excl. France)
• Outside cabin (double occupancy) with porthole
• No Basic Safety Training necessary before boarding
• Low additional costs for personal expenses (rent, supplies, clothing)
• No additional costs for uniforms or visas (at proper end of contract)
• Overnight berths in attractive destinations
• Choice of sailing area possible
• Fair working hours incl. rest days on board
• Fair holiday regulations
• Personal atmosphere on board and within the company
• Extensive induction and training at the start of the season
• Free language training on board at the start of the season
• Attractive promotion opportunities

 

Are you a passionate host and you enjoy working with people?

As a Guest-Relations Host, you will ensure that guests have an unforgettable experience, be on excursions, day activities or when leaving the next port.

Your responsibilities

GUEST HOST:

• Contact person and host for the guests - active guest contact in the public areas.
• Competent advice and support for guests
• Providing destination information
• Receiving and processing complaints
• Concierge service (fulfilling individual wishes of the guests)

ENTERTAINMENT:

• Design and implementation of an entertaining day and evening programme for the guests in cooperation with the hotel manager, the host entertainment and the shore excursion expert
• Independently conduct game rounds, guest social gatherings, small talk, etc.
• Responsibility for providing the entertainment equipment (board games, sun deck games, etc.)
• Making announcements on board: general information, route info, etc.

EXCURSIONS:

Assisting the excursion expert in handling excursions.
Regular accompaniment of excursions

FRONT OFFICE:

Supporting the Front Office Team with operational activities

GENERAL:

Support with the processing of embarkation and disembarkation
Regular content production for social media
Maintaining cleanliness and hygiene in the work area
As part of the pre-opening, additional tasks are to be carried out during the testing and takeover of the ships in accordance with site supervision and operations as instructed.

 

Your profile

• Successful completion of a course of vocational training or study (internship possible)
• Entertainment experience desirable
• Experience in social media content production is an advantage
• Excellent written and spoken German and English; other languages welcome
• Microsoft Office skills
• Positive demeanour, excellent communication skills and team spirit