Waiter/Waitress (Season 2024)

We are looking for Waiter / Waitress to work onboard River Ships season 2024:

Note: Our Agency also offers job opportunities in Hotels, Restaurants, Resorts in different European Countries

Job title: Waiter

Objective / functional objectives:

Customer perspective

• Achieving guest satisfaction and standards in the service outlets (restaurant, in the bar, lounge, back lounge, sun deck) in accordance with the specifications of the catalogue of services (CoS)

Financial perspective

• Adhering to budget; onboard revenue, beverage cost, consumables and cleaning material in the Service Department
• Process perspective
• Assuring compliance with the processes and quality controls in accordance with the F&B handbook, to be able to offer consistent quality in the restaurant
• Employee development perspective
• Our company actively supports talents with potential in the professional career and encourage professional education and development

Responsibility
Strategy and planning
Jointly responsible for:

• Providing the best possible running of the operational organization in his / her department
• Establishing standard & quality assurance for the concept of hygiene to comply with the hygiene regulations (HACCP)
• Leadership and coordination
• Assuring professional cooperation with all departments on the vessel
• Coordination and controlling of the own working schedule
• Strictly observing and controlling of the predefined working hours
• Processes and procedures
• Maintaining personal quality checks in his / her department to ensure the required guest satisfaction
• Ensuring the careful storage and handling of all working materials and equipment (reporting of apparatus and machinery maintenance to avoid unnecessary replacement investments)
• Assisting with delivery of goods. Responsible for careful and proper handling of beverages. Assisting in creating inventories in the restaurant and/or bar.
• Enforcing hygiene and impeccable cleanliness in his / her department and the pre-specified appearance in his / her area

Organization and administration

• Taking part of the pre-opening / closing phase of the vessel
• Responsible for cash balancing in the service outlets
• Daily preparing of mise en place in the service outlets; professional preparation of beverages; service of beverages and food in the bar, restaurant, lounge, back lounge and sun deck
• Enforcing the cleaning and polishing of glasses, cutlery, and china in the service outlets
• Assisting F&B activities and special occasions (cocktail receptions, tea time, late night snacks etc.)

Communication and representation

• Immediate reporting of special incidents to the Maître d’hôtel, depending on importance and if bar related also to the Chef de Bar
• Welcoming and bidding farewell to guests in the restaurant at each meal and bar / lounge
• Ensuring conformity of predefined appearance / uniformity requirements and proper body care
• Attending all official events on board according to the instructions of the superior
• Frequent guests contact to promote good customers services and events in the restaurant and bar / lounge

Control and reporting

• Ensuring compliance with the active and passive information flows in accordance with the organigram
• Responsible for quality control according to the requirements of the catalogue of services
• Enforcing controlling of the costs and adherence to the budget.

Special tasks

• Active supporting in all areas (Restaurant, Bar etc.) if necessary and according to the instructions of the superior
• Participating in the crew show (if crew show is foreseen)
• Participating in restaurant and/or bar meetings and menu briefing according to the instructions of the superior
• Participation in regularly trainings
• Assisting with waste disposal and crew mess cleaning according to the instructions of the superior
• Assisting with luggage handling at check-in and check-out according to the instructions of the superior

Competencies / skills

Operational competences: in accordance with the actual job description
Performance assessment / qualification
In accordance with annual employee feedback qualification

For more detailed information, we invite you to apply and a member of our team will contact you to arrange an interview.