Butler for Orient Express Sailing Yachts

V.Ships Leisure is looking for Butler on behalf of Orient Express Sailing Yachts.
The Butler creates the “Orient Express” experience by bringing a personalized and curated level of service to Guests in their suites and throughout the vessel. The Butler always provides a personal six-star service to all guests. 

Key Responsibilities

• Provides a personalized, varied and professional guest service expected of a world-class butler service. 
• Greets guests upon arrival and helps them to settle in their Suite, introducing the suite and ship’s facilities.
• Gathers information from guests and ensures proper dissemination of such in all departments. 
• Assists guests with all needs throughout their stay (various bookings, packing and unpacking, laundry delivery, suite decoration, etc.) as per SOP manual.
• Provides concierge type services and accompanies guests onboard the vessel as needed.
• Observes guests’ routine to anticipate needs ensuring maximum satisfaction. 
• Collects guests from the gangway and escorts them to their suites on embarkation day (check in) and explain the suite functions and amenities. 
• Provides breakfast, lunch, dinner including 24-hour room service to guests upon their request. 
• Provides daily canapés, teatime, turndown and bar service to guests upon their request, in respect of USPH guidelines and protocols. 
• Makes onboard reservations, pack/unpack and shine shoes for guests upon their request.
• Ensures deliveries (such as laundry, gifts, times fax etc.) to guest suites. 
• Responds to guest complaints in a considerate, professional and positive manner by showing concern and listening actively and reports all complaints for following up. 
• Active participation in onboard training programs. 
• Additional duties, not mentioned here, will be expected as per management request. 

Education/Experience/Qualifications:

• Fluent English and two additional international languages required (French, Spanish, Mandarin, German).
• Education: High school degree or related. Formal training in an established Europe-based Butler school mandatory.
• Previous professional experience: 2 – 3 years in a similar capacity in a luxury environment.
• Shipboard experience: Not required.
• Valid STCW certificates.
• Valid Pre-Employment Medical. 

About Orient Express

For the past 140 years, Orient Express has been sublimating the Art of Travel with luxury trains, unique experiences and collections of rare objects. And soon the heritage of this legendary train will be transported to a collection of hotels and sailing yachts around the world. Introducing a new art de vivre, a different kind of journey that promises unforgettable moments along the way and the same destination since the beginning: to make dreams come true.