Shop/Retail Manager

Job Title: Shop Manager – International Cruise Ship

Location: Onboard international cruise ships (various global destinations)
Contract Type: Fixed-term (approx. 5 months ±1 month)
Start Date: To be determined (after completing mandatory STCW training)
Working Hours: 7 days a week, 8–11 hours/day, split into 2–3 shifts
Accommodation: Single cabin, full board provided

Salary & Benefits

• Gross Monthly Salary: €2,773
• Monthly Bonus: €1,350
• Total Monthly Gross: €4,123
• Travel to/from ship covered by the employer
• Complimentary single cabin and meals onboard
• Access to shipboard facilities (gym, bar, internet lounge)
• Exclusive crew perks: onboard discounts, family travel benefits, and more
• Full reimbursement of STCW course after completing the first contract
• Opportunities for professional development and career advancement

Role Overview

As a Shop Manager, you will oversee the onboard retail operations, manage a multicultural retail team, and ensure a high-quality shopping experience for guests. This role combines leadership, sales strategy, and operational management in a unique international environment.

Key Responsibilities

• Manage and coordinate the onboard retail team, including attendants, specialists, and supervisors
• Achieve sales and service targets while maintaining high customer satisfaction
• Ensure visual merchandising and marketing standards are upheld
• Coordinate loading/unloading operations and stock replenishment
• Build strong relationships with guests and collaborate with onboard and shore-based teams
• Lead, train, and develop a multicultural retail team
• Prepare and submit sales reports, voyage summaries, and guest feedback analysis
• Ensure compliance with international customs regulations and onboard rules

Requirements

• Previous experience in a dynamic retail environment and team leadership
• Some prior cruise ship experience is required
• Customer-focused mindset with strong sales and service skills
• Solid skills in sales techniques and visual merchandising
• Strong organizational skills, accountability, and goal orientation
• Excellent leadership and multicultural communication abilities
• Entrepreneurial mindset with a drive to enhance guest experience
• Proficiency in Microsoft Office and POS systems
• English fluency (B2 level)
• Proficiency in at least one additional European language (Italian, French, German, or Spanish, B2 level)
• Availability to live and work onboard for the full contract period
• Willingness to complete mandatory STCW safety training (~10 days in passport country)

This is an exceptional opportunity to manage retail operations while traveling to international destinations and working in a dynamic, multicultural environment.