Luxury Sales Advisor (English & German - speaking)

Description

Contract Duration - 7 months

Main Function

To assist guests in selecting luxury items, provide expert product knowledge, and ensure a premium shopping experience, while contributing to the overall success of the onboard retail operations.

Qualifications

• Proven experience in luxury retail sales, preferably in a boutique, high-end department store, or cruise ship environment.
• Strong communication and interpersonal skills, with the ability to build lasting relationships with international guests.
• A passion for luxury products such as jewelry, watches, apparel, and fragrances, with a deep understanding of premium brands and trends.
• Ability to meet and exceed sales targets in a fast-paced, guest-focused environment.
• Completion of high school or equivalent education is required; additional certifications in retail or luxury sales are a plus.

MAIN RESPONSIBILITIES

• Deliver personalized and professional service, creating memorable shopping experiences for all guests.
• Demonstrate expert product knowledge across a range of luxury categories, including jewelry, watches, fashion, and accessories.
• Meet or exceed individual and team sales goals, actively promoting special promotions, offers, and exclusive collections.
• Maintain the appearance and cleanliness of the boutique, ensuring displays are visually appealing and reflect MSC Cruises’ standards.
• Handle guest inquiries and concerns professionally, resolving any issues to ensure guest satisfaction.
• Process transactions accurately and efficiently, adhering to company policies and procedures.
• Actively participate in training sessions to stay informed about new products, brands, and sales techniques.
• Uphold MSC Cruises’ standards of professionalism and luxury in all interactions with guests and colleagues.