Spa Manager - Cruise

Purpose of Role

To oversee the daily operation of the Spa, deliver high-quality guest services, and lead the Spa team to achieve service and revenue targets.

Key Responsibilities

• Manage daily operations of the spa, including beauty salon, saunas, fitness, massage, hairdressing, and nail services.
• Assist with bookings and perform spa services as required.
• Drive service excellence and maximise onboard spa revenue.
• Handle guest enquiries, requests, and complaints professionally, escalating issues when necessary.
• Plan cruise schedules, seminars, and fitness programs.
• Ensure accurate guest charging, reporting, and end-of-cruise documentation.
• Maintain spa facilities, furniture, and equipment, reporting defects promptly.

People Management

• Lead, train, coach, and manage spa personnel, including onboarding and performance management.

Health, Safety & Hygiene

• Ensure compliance with company policies, SQM requirements, and safety procedures.
• Maintain MSDS, risk assessments, chemical inventories, and sauna/steam room logs.
• Enforce hygiene standards, including equipment sterilisation, towel changes, cleaning routines, and daily sanitising logs.
• Complete cleaning and stocktakes at the end of each cruise.
• Perform safety and emergency duties as per the Muster List.