Shore Excursion Staff

Description

Department - Hotel-Excursion

Accommodation - Shared Staff

Contract duration - 7 months

Main Function

• To sell MSC Shore Excursions by positive selling techniques
• To assist the Shore Excursions Manager and Assistant in the general operations of the Shore Excursions department
• Escorting tours ashore

Qualifications

• Fluent in oral and written English (working & Safety language of the Company).
• Ability to speak, read and write in Italian and German is a major benefit and may be a requirement.
• Ability to speak, read and write in any major other languages (Spanish, Portuguese, French, Russian, Chinese etc.) is considered a major advantage that could eventually influence the selection for some positions.

MAIN RESPONSIBILITIES

• Approach arriving guests to inform them about the excursions, assisting them to select the tours (how to book, deadlines, best excursions etc.) and to hand out informative material.
• Destination Guides and Booking Forms to Guests, and assist the Guests for any further information and to take tour bookings.
• While on tour, take advantages of this opportunity to talk to the passengers, promote or suggest tours for the following port of calls. Any interaction should turn into a selling process.