Maitre' D Hotel

Maître d'Hôtel 

The World, Residences at Sea, is the largest privately-owned residential yacht on earth.  Employees of The World strive for excellence in everything we do.

The Maitre’ D Hotel’s primary responsibility is the floor operation and supervision of an assigned Restaurant or In-Residence dining.  This position prepares the team's daily schedule, informs the team about daily F&B events, provides preferences updates and guides them through their day.  Another essential aspect is maintaining accurate logs of daily inspections to ensure the F&B standards are consistent every day.

OPERATIONAL MANAGEMENT

Restaurant Operations

• Oversee the opening and closing of assigned Restaurant, ensuring proper mise en place.
• Supervise the timely set-up of banquets and IRD related conferences / events venues ; ensure they are properly stocked and maintained.
• Communicate special requests and dietary requirements to all Restaurant team.
• Ensure cleaning schedules and checklists are adhered to by F&B team.
• Ensure all log books are in compliance with the Ship’s standards and follow up on inspection findings.
• Place requisition for all food, beverage, and consumable items for IRD.
• Responsible for checking the restaurants and the amenities that will go into the apartments.
• During regular operation, supervise the dining venues for tray delivery standards, table set-up and break down.
• Refer to the F&B events calendar, Monthly Onboard Activities (MOA) and Banquet Event Orders (BEO) and communicate all upcoming events to the restaurant personnel.

Resident and Guest Services

• Exceed Resident and Guest expectations in every aspect of luxury service in accordance with Leading Quality Assurance (LQA) standards. Conduct regular operational trainings.
• Acknowledge Resident and Guest preferences and communicate the updates to the team and Restaurant Management.
• Take ownership of all Resident and Guest concerns and submit ICANs where appropriate.

Administrative Tasks

• Monitor and achieve company, department and divisional goals and objectives; effectively communicate operational updates through daily line ups and divisional meetings.
• Prepare fair and equitable weekly schedules and off rotations.
• Create / revise Standard Operating Procedures (SOP) and Job descriptions as needed; develop and execute punch lists and operational action plans.

General

• Take charge of new hires onboarding, provide tour of working areas, introduction to the team, follow up on new hire on-the-job training plan, review thoroughly job description with new hire and assist in their integration into the team.
• Prepare the monthly training calendar for the team; use the Resident Satisfaction Survey results to determine training topics and include those topics to minimize service gaps; document training progress by updating the Monthly Training Calendar’s respective column.
• Continuously review the operation and make recommendations to enhance the product; follow up and resolve Residents and Guests issues; conduct regular in-depth inspections of all operational areas; Submit AVOs and iCans.
• Contribute to the development of the onboard product and our commitment to “bringing the destination alive” by creating and delivering events and experiences for Residents and Guests.
• Ensure the Time & Attendance Policy (ILO #180) is adhered to and timesheets are closely reviewed daily to ensure accuracy of work and rest hours and overtime (if applicable) for all subordinates.
• Ensure all areas are maintained in accordance with Company Policies, Public Health, Safety Management System (SMS) and Safety & Environmental regulations; execute policies and procedures as appropriate to the position; execute safety duties as per the Emergency Plan and Station Bill, participate in In Port Manning as required.
• Assist with Ship tours, Zodiac landings, Marina days, Expeditions, and other activities when required.

FINANCIAL MANAGEMENT

• Adhere to the hotel operating and revenue budgets.
• Place orders according to the provisioning schedule and based on budgetary guidelines; maintain par stock levels; minimize waste and breakage.
• Conduct inventories of all outlet operational equipment and beverage inventories.
• Monitor overtime and ensure team members are scheduled according to operational needs.

LEADERSHIP SKILLS

All Leaders are expected to demonstrate the specific behaviors detailed below.

• Lead by example using a fair and transparent, “hands-on” management style; be highly visible and approachable to Residents, Guests, and Crew.
• Ensure Team members are treated in a positive, fair, and equitable manner, that any issues are resolved in a timely manner and Crew are comfortable using the open-door policy; recognize Crew for their accomplishments.
• Establish and develop a highly motivated, engaged, well trained, proactive team with the highest ethical standards that delivers a quality product of the highest standards.
• Coach, develop, and mentor direct reports; participate in the recruitment and selection of Staff, develop a succession plan for key positions, minimize Staff turnover; support on-board Training Programs through direct participation.
• Be engaged and fully committed to the Company Performance Management procedures by monitoring team performance, providing coaching and timely constructive feedback and guidance, completing performance appraisals in a timely manner and documenting progressive disciplinary issues.
• Foster passion and enthusiasm; acts with integrity and shows personal commitment to the individuals and teams’ success.
• Demonstrates self-awareness, recognizes and manages emotions, and builds positive working relationships.
• Remain flexible, open and curious to new ideas, adapts quickly and positively to change; fosters meaningful and insightful innovation.
• Conveys information and ideas clearly to their Team; thoughtfully tailors the message to create shared understanding; listens effectively.
• Develop a positive working relationship with all Shipboard and Shoreside colleagues, understand what internal and external stakeholder’s value and anticipates their needs and strive towards loyalty and lasting relationships.

QUALIFICATIONS

• Able to read, write and speak fluently in English.
• Degree in Hospitality Management or related field preferred.
• Certification in Sanitation and Public Health preferred.
• Minimum of 3 years’ relevant experience on a luxury cruise ship, in a private country club or similar,  luxury hotel or resort.
• One additional language (German, French, Italian, Spanish) preferred.
• Working knowledge of point of sales systems, inventory management systems, Fidelio and computerized reservation systems.
• Experience working in a multi-cultural environment.
• Strong administrative and organizational skills.
• Ability to work well under stress and to multitask.

PHYSICAL CONDITIONS

• Ability to work seven (7) days a week for an extended period, including day or night, weekends and holidays.
• While performing the essential functions of this job, all Crew are required to stand, walk long distances on the Ship and may include the repetitive motion of bending, climbing, going up and down the stairs and lifting up to 23 kilograms.
• All Team members must be physically able to participate in emergency life-saving procedures and drills. All vessel positions require full use and range of arms and legs as well as full visual, verbal and hearing abilities to receive and give instructions in the event of an emergency including the lowering of lifeboats.
• Work within different temperature changes - indoors to outdoors.
• Ability to pass STCW safety course.
• Able to live harmoniously in close quarters.

Along with worldwide travel opportunities, The World offers many other benefits.  Our team members are afforded comfortable accommodations, delicious meals, facilities including a fitness center, state- of- the- art bicycles, crew bar, outside sun / seating deck, and a variety of crew enrichment activities.  In addition, we have the most generous Tuition Reimbursement Program in the industry.

At The World we are one team, always passionate and caring and supporting one another in mutual respect.  We have a unified, empowered, and strong team culture that values diversity and recognizes, develops and retains talent.