Receptionist

ISMIRA Agency actively recruiting for position RECEPTIONIST for TUI Cruises!

TUI River Cruises designed as boutique 'floating hotels' with a maximum of 155-190 guests, offering an intimate and relaxed atmosphere with a focus on immersive destination experiences. TUI Aria - adult only, modern & beautiful river ship, the largest in European fleet.

The Receptionist is responsible for the efficient operation of the Reception Desk, ensuring that passengers are
treated in a polite and friendly manner and that their questions and concerns are handled correctly.

Conditions:

One of the most reputable brands in European river cruising
Seasonal work from spring to fall (8-10 months)
Days off & paid vacation during contract
Free food and shared accommodation on board
Competitive salary package
Medical insurance provided during contract
Beautiful European routes (you work and travel at the same time)
Modern, well-maintained river long ships
Multinational team and positive working environment

Duties and Responsibilities:

Deliver professional, courteous, and consistent service aligned with company standards and procedures.
Perform guest check-ins and check-outs efficiently.
Handle guest complaints and special requests professionally, escalating to supervisors when necessary.
Communicate relevant information effectively within the team and across departments.
Maintain full display of all items in the onboard shop according to company standards.
Verify all people onboard (guests and crew) during departures and prevent unauthorized access.
Assist the 1st Receptionist with preparations for upcoming cruises and closing procedures for current
cruises.
Process guest accounts, perform daily closings, and enter guest and crew information during
embarkation.
Count and reconcile cash at each shift change.
Ensure proper handling and maintenance of all equipment, devices, and machinery.
Maintain and update the safety book according to instructions.

Requirements:

Age 18+ from EU and also all nationalities we work with
Senior Receptionist experience or even better Front Desk Supervisor + Purser + Finance
Ship experience preferred
No visible tattoos that can not be covered by uniform.
For non-EU candidates, a German Visa D will be required.
Safety certificates and US Visa are NOT needed.
Advanced level of English - spoken and written. No additional languages needed.
Experience in bookkeeping, accounting, ordering, and inventory control.
Able to remain calm and effective under pressure.
Comfortable working in multicultural environments.
Highly organized, disciplined, and dependable.
Strong problem-solving and complaint management skills.
Very good computer knowledge, especially in MS office.