Communication Services Manager / Internet Manager - onboard luxury cruise ship

Communication Services Manager

 Oceania / Regent Seven Seas Luxury Cruise line

* Previous ship experience in similar role essential (Internet & Wifi Manger / Officer role, dealing with guests queries)

· Needs extensive guest services experience

· Needs working experience in problem solving and troubleshooting issues with the internet

· Needs to be extremely PC, cellphone, and tablet savvy

· Assisting guests/crew members to connect to WIFI (very busy especially the first 2 days of a cruise)

· Assisting with phone issues

· Fixing issues with the tablets and/or PCs in the Internet Café

· Problem solves issues with the Wi-Fi of the whole ship as they arise

· If they can’t solve internet issue, report any technical issues to the ship's IT support team promptly

· May speak in front of crowds to explain the internet onboard

• Upselling internet packages (commission on sales)
• Meet or exceed sales goals
• Answering questions about charges to their account for WIFI usage

· Contract: 24 weeks on / 8 weeks off

· Cabin: Double (possibility of Single)

· Uniform: Personal clothing. Business professional

· Salary: $2,100 per month while onboard (plus commission/bonus)