Receptionist - Cruise

Scope of Duties & Responsibilities

• Provide front-desk reception services, assisting passengers and responding to enquiries.
• Maintain reception desk availability during assigned hours.
• Operate the ship’s Souvenir Boutique, including sales, inventory control, and ordering.
• Handle currency exchange transactions in accordance with company procedures.
• Issue and manage crew uniforms as directed.
• Complete administrative paperwork as instructed by the Purser.
• Ensure compliance with Company policies and the Garbage Management Plan.
• Support other departments and undertake additional duties as assigned by Hotel Management, including restaurant service when required.

Authorities & Reporting

• Works under the guidance and instruction of the Purser.
• Reports to Hotel Management.
• May be reassigned to other duties as operational needs require.

Emergency Duties

• Passenger Assembly (PAC): Stand by aft stairway (Lido Deck) and direct passengers to Muster Stations.
• Fire: Assigned to starboard side lines as directed (Mizzen Mast).
• Abandon Ship: Assist passengers as directed.
• Man Overboard / Collision & Flooding: N/A

Required Qualifications & Experience

• Hotel-Reception experience.
• German / English speaking
• Good knowledge of Microsoft programmes require
• Previous experience with Fidelio would be beneficial