Company Ambassador

Company Ambassador

1. Key Information

● Location: On board international cruise ships (various global destinations)
● Start Date: Upon completion of onboarding and training requirements
● Contract Type: Fixed-term contract (approximately 5 months +/- 1 month)
● Working Hours: Full-time, shift-based schedule including weekends and holidays
● Accommodation: Shared double cabin provided onboard
● Travel & Meals: Fully covered by the company
● Salary: Monthly Gross Salary: €2,791 + Performance Bonus at 100% Target Achievement: €1,050

2. Job Description

As a Company Ambassador, you will play a key role in supporting onboard revenue generation by
promoting and selling products and services offered throughout the ship. Acting as a trusted point
of contact for guests, you will identify customer needs, recommend suitable experiences, and
collaborate with multiple departments to maximize guest satisfaction and onboard revenue.

Key responsibilities include:
● Promoting and selling onboard products and services, including shore excursions, Wi-Fi packages,
beverage packages, specialty dining, retail offers, and other revenue-generating experiences.
● Building positive relationships with guests and acting as an onboard consultant for available
products and services.
● Identifying potential customers through proactive engagement and recommending relevant
offers based on guest interests and preferences.
● Applying cross-selling and upselling techniques to increase revenue and enhance the guest
experience.
● Supporting onboard departments in achieving sales targets and maximizing participation in
revenue-generating activities.
● Delivering engaging presentations and storytelling to showcase the value and benefits of
onboard offerings.
● Handling guest inquiries, objections, and concerns professionally while providing excellent
customer service.
● Monitoring sales performance and contributing ideas to improve productivity and revenue
results.
● Participating in onboard revenue meetings and supporting sales initiatives led by management.
● Promoting compliance with safety, health, environmental, and security procedures.
● Assisting in creating memorable guest experiences through personalized recommendations and
service excellence.

3. Requirements / The Ideal Candidate Should Have:

● Minimum high school diploma (degree in Marketing, Tourism, Languages, Business, or a related
field is an advantage).
● Minimum 1 year of sales experience; B2C sales experience is highly preferred.
● Strong interpersonal, communication, and customer service skills.
● Proven ability to achieve sales targets and work in a performance-driven environment.
● Fluency in English (C1 level).
● Fluency in Italian (C1 level).
● Fluency in a third language (minimum B2 level): Spanish, French, or German.
● Additional languages such as Portuguese or Mandarin are considered an asset.
● Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
● Ability to analyze sales performance indicators and customer trends.
● Strong teamwork, adaptability, and problem-solving abilities.
● Willingness to live and work onboard a cruise ship for the entire contract period.
● Commitment to maintaining high standards of safety, professionalism, and guest service.

4. We Offer:

● An international work environment with colleagues from diverse cultural backgrounds.
● Company-paid travel arrangements to and from the ship.
● Complimentary accommodation and meals onboard.
● Access to crew facilities including gym, recreation areas, internet lounge, and crew events.
● Special discounts on onboard services and products.
● Visitor privileges for family and friends, according to company policies.
● Continuous training and professional development opportunities.
● Career growth and promotion opportunities within the cruise industry.
● A dynamic and supportive workplace focused on teamwork, inclusion, and guest satisfaction.
● The opportunity to contribute to unforgettable guest experiences while traveling worldwide.

5. Salary / Employment Conditions:

Employment Type: Seasonal / Fixed-Term Contract (approximately 5 months +/- 1 month)

Salary Package:

● Gross Monthly Salary: €2,791
● Variable Bonus at 100% Target Achievement: €1,050
● Salary includes all contractual wage components, navigation allowances, holiday bonuses,
accrued leave, compensatory leave, and severance pay.

Working Hours: Full-time, shift-based schedule including weekends and public holidays.

Travel, Accommodation & Meals: Fully covered by the employer.

Social Insurance: Provided in accordance with applicable maritime labor regulations and
conventions.

Additional Benefits:

● Access to onboard crew facilities.
● Employee discounts and special crew offers.
● Professional development opportunities.
● International work experience in a multicultural environmen