Asst. Shorex Manager

Description
Department - Hotel-Excursion

Accommodation - Single Officers

Contract duration - 7 months

Main Function

• To sell Shore Excursions and to support the Manager in leading the team to sell by positive selling techniques
• To assist the Shore Excursions Manager in the general operation of the Shore Excursion Office
• Escorting tours ashore

Qualifications

• The right person for this job should have:
• A full understanding and working knowledge of the Fidelio Cruise system. Re-training will be provided by MSC.
• Dynamic, adaptable, outgoing and highly motivated, able to work in sometimes stressful situations for long hours at difficult times of the day or night; able to solve problems diplomatically and quickly and win the trust and confidence of Guests.
• Outgoing personality, able to get along with a variety of personalities, well organized and open minded.
• Leadership mindset
• Able to follow direction with detail and care and work well to deadlines.

MAIN RESPONSIBILITIES

• Ensure the Excursions Desk/s are never left unattended. Be present at the desk during opening hours to sell and supervise the Shore Excursions team.
• Manage complaints on the spot, resolving problems immediately – remembering always the company’s revenue and Guests satisfaction objectives.
• Problems requiring intervention beyond your capabilities must be referred without delay to the Shore Excursions Manager.
• Be careful with refunds. Try to resolve Guests problems encountered, but in difficult situations refer to the Shore Excursions Manager.
• Replace the Shore Excursions Manager if absent and be able to assist the Manager with the paperwork (ex: daily/weekly reports), Team Coordination, Pre cruise/pre-shift team operational and revenue meeting, communication with the tour operators.
• Write department reports; oversee set-up, breakdown and execution of event activities and ensure smooth executions of the team duties.