Tour Expert

1. Key Information / Job Facts
Location: On board international cruise ships (various global destinations)
Start Date: Upon completion of required onboarding and training
Contract Type: Fixed-term (approximately 5 months +/- 1 month)
Working Hours: Full-time (including weekends), shifts ranging from 8 to 11 hours daily
Accommodation: Shared double cabin provided onboard
Travel & Meals: Salary: Monthly gross 1,750 EURO + Bonus at 100%: 518 EURO
Total Monthly Gross (including TFR/13°/14°/Leave/Additional Leave): 2,268 EURO

2. Job Description
As a Tour Expert, your role is to promote and sell destination tours and excursions to guests on board, assist during onshore activities, and ensure customer satisfaction and safety throughout the journey.
Key responsibilities include:
Selling and promoting excursion packages aligned with revenue targets
Providing support during excursions, including coordination, logistics, and guest relations
Preparing necessary materials (tickets, maps, stickers, etc.) before tours
Reporting guest interests, requests, and feedback to the Tour Manager
Assisting with language translations during excursions when needed
Monitoring guest behavior and ensuring adherence to safety protocols
Supporting injured or ill guests during excursions according to company procedures

3. Requirements / The Ideal Candidate Should Have:
A high school diploma in Tourism, Languages, or a related field (Bachelor’s degree preferred)
Previous experience in Sales; experience as a Tour Operator is a plus
Fluency in English and Italian (spoken and written)
Fluency in either German or French (required)
Proficiency in a fourth language such as Spanish, Portuguese, or Chinese is an asset
Confident using Microsoft Office Suite
A proactive attitude with strong teamwork and problem-solving skills
Availability to live and work aboard a cruise ship for the full contract period
Willingness to complete the mandatory STCW safety training (approx. 10 days, in your passport country)

4. We Offer:
A truly international work environment with over 17,000 employees from more than 70 nationalities
All travel arrangements to and from the ship covered by the company
Complimentary accommodation and meals onboard
Access to exclusive crew facilities such as gym, beach, bar, and internet lounge
Special discounts for crew and visitor passes for family and friends
Opportunities for professional development and promotion
Involvement in creating unforgettable guest experiences in unique global destinations
Supportive, inclusive work environment that celebrates diversity

5. Salary / Employment Conditions:
Employment Type: Seasonal / Contract-based (5 months +/- 1 month)
Salary: Monthly gross 1,750 EURO + Bonus at 100%: 518 EURO
Total Monthly Gross (including TFR/13°/14°/Leave/Additional Leave): 2,268 EURO
Working Hours: Full-time, shift-based (including weekends)
Travel, meals, and lodging: Fully covered by the employer
Social insurance: Provided according to maritime labor conventions
Crew Benefits: Discounts, facilities access, and guest visit opportunities