Guest Services Manager

Faststream is recruiting for a Guest services Manager

Faststream Recruitment is delighted to be recruiting an experienced Guest Services Manager to join a leading international cruise line.

This is a fantastic opportunity for a passionate hospitality professional with strong leadership skills and a commitment to delivering exceptional guest experiences at sea.

The Role
As Guest Services Manager, you will lead the onboard Guest Services operation, ensuring exceptional service standards, guest satisfaction and a positive, high-performing team environment.

Key Responsibilities

• Lead, motivate and develop a multicultural Guest Services team.
• Oversee daily operations, ensuring outstanding guest experiences.
• Manage escalated guest concerns with professionalism and discretion.
• Monitor guest satisfaction, service standards and departmental performance.
• Collaborate with onboard departments to ensure seamless operations.
• Drive continuous improvement, team development and operational excellence.

The Ideal Candidate

• Minimum 2 years' front-of-house management experience / in rank experience as Guest services/relations manager within the Cruise industry.
• Strong leadership and team development skills.
• Excellent guest relations, communication and problem-solving abilities.
• Confident managing operational performance in a fast-paced environment.
• Fluent English essential; previous cruise ship experience advantageous.
• Valid seagoing documentation or willingness to obtain/renew.

The Opportunity

• Salary from $5,000 per month worked on board.
• Contracts of 4 months on / 2 months off.
• Single cabin provided.
• Opportunity to join a leading international cruise operator.
• Excellent career development and progression opportunities.

To be considered for this opportunity - please apply!